- Owning the end to end eCommerce & Digital function, in this high-impact role
- 1 Day WFH
- Joining the business at a time of true transformation & business growth
Head of eCommerce
Sydney, 2041
The opportunity to join one of Australia's biggest Retailers, to own, lead & drive the eCommerce & Digital function, leading a high performing team across eCommerce, Digital Marketing, CRM & Digital Graphic design.
The Role:
This role will lead, shape & deliver the end to end eCommerce & Digital strategy for a market-leading consumer goods business, across web optimisation, trade, Digital & Performance channels and CRM. You will drive online performance & growth for a well-loved brand, leading a highly-advanced team of 4 direct reports, to deliver cutting edge customer experience & drive new customer acquisition & retention.
This is a high impact role, working alongside the wider SLT of true Retail-traders, you'll be a change-maker, delivering strong analytics & insights and constantly looking at new ways of improvement.
Experience Needed & What You'll be Working On:
- An extensive eCommerce & Digital Leadership background, driving & delivering strategic change across the roadmap
- A solid background in delivering strong online performance, increasing uplift across all key metrics, but particularly CVR, traffic & online revenue
- Experience in the Retail, Consumer & Apparel sectors being hugely advantageous, especially in omni-channel businesses
- Strong leadership experience, managing & leading teams across all areas of the Digital mix, mentoring both junior and senior team members from Coordinator, through to Manager
- Solid cross-functional working style, partnering closely to wider teams across Brand, Marketing, Merchandise, Retail & Product to drive a truly cohesive customer experience
- Solid analytical background, presenting key insights & trends to the wider SLT, leading trade meetings & mentoring a team of eCommerce Executives to do the same
- Previous experience in owning the full CRO strategy, delivering feature enhancements projects & new development projects
- In-depth experience across Shopify, Emarsys, BigCommerce, SFCC or similar, and the ability to continuously analyse the stack and integrate new improvements
The Benefits & Why You'll Love this Role:
- WFH flexibility, with 1 day WFH
- Reporting directly to the CEO and sitting alongside a super impressive, wider Senior Leadership team
- Generous parental leave policy
- Leading a solid team of direct reports across all Digital functions
- Joining at a truly transformational time, with huge projects on the roadmap
- Strong employee benefits offering, including product discounts, allowances & additional leave, plus bonus
- Joining a business culture that's built on a growth mindset - constantly seeking new ways of improving, up-skilling your knowledge & development
