Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation.
To learn more about ARMA Group, visit our website www.armagroup.com.au
About the Role:
This is a full-time, in-office call centre role where you’ll manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties. You'll handle a high volume of inbound and outbound calls, negotiate outcomes, and help resolve disputes — all in a fast-paced, detail-driven environment.
What You’ll Do:
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Negotiate payments to achieve positive financial outcomes for all parties
- Problem solve and objection handling to achieve account resolution.
- Ensure compliance with industry regulations and guidelines
- Support customers, including those experiencing financial hardship
- Resolving customer queries in a timely manner and actioning accordingly.
What You’ll Need:
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Strong communication skills (verbal & written)
- Confident with Microsoft Office & quick to learn systems
- Empathy, resilience & emotional intelligence
- Great time management and attention to detail
- Customer service experience is great, but not essential!
Why ARMA?:
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Full training and clear career pathways
- Incentives and bonus rewards
- Wellness support via Employee Assistance Program
- Onsite gym, games rooms, and team social events
- A high-performing, supportive team culture
- Be part of a fast-growing, ASX-listed national brand
❤️ ARMA Welcomes Diversity
We’re proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you.
✅ Apply Now with your resume and cover letter below!
If you'd like to know more about the role, please contact us at [email protected]
Applicants must have valid Australian work rights and a police check required for successful candidates
Start your career with purpose — join ARMA Group today!
Please visit our company website for more information
