Company Description
At Better Rehab, we started with one goal: to provide better Allied Health services for people living with a disability. Fast forward and we’ve grown into a leading National Allied Health provider, making a real impact every day!
Job Description
You will lead, coach and support a high-performing Intake team, ensuring timely responses to all enquiries, effective lead management and seamless onboarding of participants. This role is critical in maintaining service quality, clinician utilisation, and strong stakeholder relationships.
Your role:
-
Full time, permanent position.
-
Working hours are Monday to Friday from 8.30am-5pm
-
Lead, coach and develop Intake Specialists to achieve performance targets
-
Manage lead pipelines, intake workflows and waitlist audits
-
Ensure all participant agreements, funding and risk assessments are completed
-
Support new starter onboarding and appointment scheduling
-
Keep our database up to date and help with documentation
-
Work closely with our regional managers and supervisors to coordinate bookings for new starters.
-
Provide excellent customer service while supporting the people who need us most.
Why You’ll Love Working with Us:
It’s not just about the job, it’s about the experience.
-
Free breakfast and snacks in the office to start your day right!
-
Passionate leave so you can travel, take a career break or follow a passion project while knowing your job will be here when you’re ready to return.
-
Wellbeing matters - enjoy an annual wellbeing day and access to confidential support services.
-
Regular team and social events like aqua golf, bowling and escape rooms!
-
Paid parental leave, study leave and more!
-
A beautiful office location close to Westfields, coffee shops and restaurants.
-
Dog-friendly offices - bring your fur-baby to work!
What makes you a great fit?
You’re someone who thrives in people-focused environments and takes pride in delivering excellent customer service. With your tech-savviness, strong organisational skills and love for ticking off tasks, you stay on top of everything. Whether communicating in writing or over the phone, you excel in clear and professional communication.
You enjoy the energy of a fast-paced environment and are always ready to take on new challenges. If you’ve had experience in admin, healthcare, or customer service, that’s a bonus! But don't worry, we're happy to provide training for the right person.
This is more than a desk job - it’s a chance to be part of something bigger! You’ll be the heart of our participant journey, setting the tone for the incredible services we provide.
Ready to make a difference?
Hit that ‘Apply Now’ button to get started on this exciting journey with us.
Qualifications
-
Higher School Certificate
-
Tertiary qualifications in business administration desirable or relevant experience
-
First Aid Certificate
Additional Information
-
Previous experience in administrative / team support role
-
Previous experience in healthcare & exposure to NDIS desired
Commitment to Diversity:
At Better Rehab, we embrace diversity, inclusivity and welcome applicants from all backgrounds, identities, and abilities including neurodiverse individuals.
If you think you’d be great in this role but don’t meet every single requirement, we still encourage you to apply, we’d love to hear from you.
Learn more at www.betterrehab.com.au
