Classification: Administrative Services Officer Class 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 35271
Directorate: Health and Community Services
Advertised (Gazettal date): 29 July 2026
Contact Officer: Jami Draper on [email protected] or (02) 6207 4145
Details: Housing Assistance is seeking a motivated and compassionate Youth Housing Manager to join the Tenant Experience team within the Client Services Branch. As a Youth Housing Manager, you will build trusted relationships with young people and work collaboratively with government, community and support services to promote successful tenancy outcomes. You will provide advice, coordinate supports, respond to tenancy issues, and assist young people to develop the skills and confidence needed to live independently and achieve their goals.
Success in this role requires strong communication and stakeholder engagement skills, sound judgement, resilience, and a commitment to delivering person-centred, trauma-informed services.
The Client Services Branch is responsible for the delivery of social housing services across the ACT, including the allocation, management and maintenance of public and community housing. The division also delivers programs that prevent homelessness, support people experiencing crisis, and foster stronger, more connected communities.
The Tenant Experience team manages more than 11,000 public housing tenancies and works closely with tenants and stakeholders to address a broad range of complex issues. Through proactive engagement and coordinated support, the team helps sustain tenancies, resolve neighbourhood concerns, improve service delivery, and monitor property conditions to ensure homes remain safe and suitable.
The Housing Young People Program (HYPP) plays a critical role in supporting young people aged 16 to 25 who are transitioning from Out of Home Care or Youth Justice care. Using a continuity of care approach, the program provides young people with a dedicated Youth Housing Manager who supports them to establish, maintain and succeed in social housing. In exceptional circumstances, the program can also support young people outside standard eligibility criteria where there are a demonstrated benefit and an opportunity to reduce the risk of homelessness or unstable housing outcomes.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other Requirements:
- Current driver’s license and Working with Vulnerable People Card or willingness to obtain.
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As this role is likely to work with Aboriginal and Torres Strait Islander families and young people, cultural awareness, and capacity to work with Aboriginal and Torres Strait Islander people is highly desirable.
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Relevant qualifications or strong-demonstrated industry experience in Social Work, Community Development or a related field (preferred but not essential).
Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
How to Apply: Please submit a statement of no more than two pages demonstrating and outlining your suitable Professional/Technical skills, Knowledge and Behaviours against the Position Requirements (Selection Criteria) outlined in the attached Position Description. Please include a current curriculum vitae and the contact details of two referees ensuring that one of the referees is your current or immediate past supervisor.
Please note: statements over two pages and with font size smaller than 11 may not be considered.
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
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