Flaschenstein is an innovative and fast-growing digital commerce business, focused on delivering customised gifting solutions through advanced e-commerce platforms and integrated technology systems. With a strong foundation in online retail and customer engagement, the company is actively expanding its international presence and investing in scalable digital infrastructure. As part of this growth, Flaschenstein is incorporating emerging technologies, including AI-driven tools, to enhance operational efficiency, customer experience, and data-driven decision-making.
Job description
We are currently seeking a skilled and adaptable ICT Support Technician (nec) to join our team on a full-time basis. This role is ideal for someone with strong technical troubleshooting abilities, a solid understanding of ICT systems, and an interest in emerging technologies, including AI applications within business operations.
As an ICT Support Technician at Flaschenstein, your duties will include:
- Providing first and second-level technical support to internal users, diagnosing and resolving hardware, software, and network-related issues
- Installing, configuring, and maintaining desktop systems, laptops, peripherals, and standard business software applications
- Monitoring system performance and ensuring the reliable operation of IT infrastructure, including networks, servers, and cloud-based systems
- Assisting in the deployment, maintenance, and optimisation of e-commerce platforms and integrated digital tools supporting business operations
- Supporting the implementation and ongoing use of AI-driven systems and automation tools to improve efficiency and customer experience
- Managing user accounts, access permissions, and security protocols in accordance with company policies
- Maintaining accurate documentation of systems, processes, and technical issues, and contributing to knowledge base resources
- Assisting in troubleshooting connectivity issues, including LAN/WAN, VPN, and cloud services
- Collaborating with internal stakeholders and external service providers to resolve technical issues and implement system improvements
- Ensuring compliance with data security, privacy, and backup procedures to safeguard business information
Your attention to detail, problem-solving skills, and ability to adapt to evolving technologies will contribute directly to the efficiency and scalability of our IT operations as we continue to expand globally.
Required Skills and Experience
· Relevant Qualification or Equivalent Industry Experience
Salary: Minimum AUD$76515 plus superannuation
Job Type: Full-time and permanent
Hours: Minimum 38 hours per week
Work Restrictions: Permitted to Work in Australia unrestricted
Should you believe you are the right fit for the role, please apply within.
Job Type: Full-time
Pay: From $76,515.00 per year
Work Location: In person
