Our people are customer obsessed. They work in close partnership to prioritise customer and colleague needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.
In the role of Head of Divisional Controls NAB Fraud Operations, you will report to the Executive, DCO Operations and partner closely with the Fraud Operations Leadership team, contributing to key business priorities and continuously improving how we serve our customers.
You’ll make an impact each day by:
Control design and prioritisation authority: Determines and recommends the design, enhancement, and prioritisation of controls and risk mitigation strategies to address identified risks and regulatory obligations.
Leadership and resource allocation: Sets priorities for the Divisional Controls team, making decisions on workload distribution, capability development, and focus areas to uplift risk maturity and meet regulatory expectations.
We’re looking for the best and brightest to deliver the best for our customers and colleagues. You’ll need:
Proven experience within Fraud Risk, Financial Crime, Scam Prevention, or Operations functions within banking or financial services, including APRA, ASIC and customer protection obligations
Deep understanding of fraud operations, fraud investigations, scam management, customer remediation, operational controls and associated risk management frameworks
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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