PRIMARY PURPOSE OF THE ROLE
To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect
patient care.
Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working
towards their achievement.
KEY RESPONSIBILITIES
Key Responsibilities:
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Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
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Ensures cleanliness and neatness of patient’s environment and stock room
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Ensures cleaning of the Isolation rooms is done when required.
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Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
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Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal
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ordering
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Serves, distributes and collects patient / visitors’ meals and refreshments
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Arranges patient transport from Dialysis treatment
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Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
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Monitors consumable stores and orders stock as required
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Confirms delivery of stock, checks inventory and documentation
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Performs stocktake when requested
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Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
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Orders and pack away linen
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Assist in the collection of blood samples by pathology lab, help spin blood before collection
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Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
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Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for
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visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
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Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
Competencies (attitude, skills, typical qualifications & experience)
Essential:
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Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner
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Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
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Knowledge of Work Health and Safety as it relates to the role within the facility
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Understanding of the Quality improvement process and risk management obligations
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Demonstrated skills in food preparation and presentation
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Basic office skills, including filing and answering telephone enquiries
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Previous experience in patient assistant role
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Basic computer literacy.
Desirable:
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Completion of a Patient Service Assistant Certificate or equivalent qualification
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Demonstrated commitment to quality improvement initiatives.
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Effective communication skills, both written and verbal
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Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
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Team player
