About the role –Fixed Term Contract till June 2027, part-time
Join our Facilities team in a varied and highly visible role where you will be at the heart of mailroom operations, reception services and workplace support. This is a great opportunity to build relationships across the organisation while ensuring essential business services run smoothly.
Key responsibilities include:
- Be the central point of coordination for the Bank’s mailroom operations, ensuring the timely receipt, sorting, distribution and dispatch of mail, parcels and branch network mail bags in line with service standards and critical deadlines.
- Play a key role in supporting the Branch Network by managing voucher receipt, retrieval, storage and tranship processes, maintaining accuracy and attention to detail across high-volume documentation workflows.
- Deliver a professional and welcoming reception experience, assisting visitors, contractors and suppliers while providing responsive customer service and handling enquiries with confidence and professionalism.
- Support the smooth day-to-day operation by coordinating mailroom, reception and Facilities supplies, monitoring stock levels and arranging orders to ensure business continuity.
- Partner closely with Facilities and internal stakeholders across the organisation, providing administrative support, data entry, record management and assistance with contractor-related compliance processes.
Take ownership of maintaining organised, efficient and compliant reception and mailroom environments, contributing to a high-performing Facilities team and positive workplace experience.
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About you:
This is an excellent opportunity for someone who enjoys variety, customer interaction and operational coordination. Working within a small, collaborative Facilities team, you will have visibility across the organisation and play an important role in keeping essential business services running smoothly, while benefiting from a flexible part-time arrangement.
The successful candidate will demonstrate the following:
- Have a strong customer service focus and enjoy interacting with a diverse range of internal and external stakeholders.
- Be highly organised with excellent attention to detail, ensuring accuracy when managing mail, documentation and administrative processes.
- Demonstrate strong time management skills and the ability to prioritise competing tasks while meeting deadlines and service standards.
- Thrive in a collaborative team environment, building positive working relationships across the business.
- Be confident using Microsoft Office and other administrative systems to manage records, data entry and ordering processes.
Have a proactive approach to maintaining organised, efficient and compliant work environments while supporting the broader Facilities team.
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Location:
This position is based in Toowoomba.
Working Arrangement
Onsite at Heritage Plaza
Part-time opportunity
3 days per week (Monday, Tuesday and Thursday)
Working hours: 8:00am – 11:00am
Ideal for someone seeking a flexible role while gaining exposure to Facilities, workplace operations and stakeholder engagement
Why you’ll love working with us:
People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.
You’ll have access to financial and lifestyle benefits to support your success and individuality:
- Flexibility and hybrid working arrangements.
- Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
- Advance your career with training, study support, and project opportunities.
- Competitive leave benefits that empower employees to take time for themselves and loved ones.
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
Be recognised for your contributions through our peer-driven recognition program.
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A bit about People First Bank:
In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.
With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.
Apply online now:
If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by COB Tuesday, 7 th July 2026.
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
