Case Coordinator-Participant (Hervey Bay) – Making Early Years Count
- Are you a Natural Connector who thrives on building trusted relationships?
- Make a Difference for young children and their families through Early Support
- NFP Salary Packaging , PD Budget, Supportive Leadership and Flexible Employer
BUSHkids is a not-for-profit organisation that has been at the heart of transforming lives of regional children across Queensland for 90 years. Our dedicated teams and volunteers are all driven by a shared vision that all Queensland children should have access to free allied health and early intervention services regardless of where they live.
As a Case Coordinator at BUSHkids, you will provide support to families of children aged 0 to 9 years who have a diagnosis that meets NDIS eligibility or an active NDIS plan aligned to our Participant stream. The role focuses on building the capacity of families/caregivers to navigate the NDIS referral pathway, community and mainstream supports, understand their child’s NDIS plan in accessing reasonable and necessary NDIS funded supports in line with their child’s goals.
About You
Aligned to the Participant stream you may have worked in community intervention programs very closely with families aligned with case coordination/management experience.
We also require you to bring:
- Strong interpersonal and communication skills, with the ability to build rapport and trust quickly, ask clear questions, accurately summarise information, and explain systems and next steps
- Professional written communication skills suitable for accurate case notes, and records.
- Experience supporting vulnerable families, with an understanding of the practical and social barriers families may face accessing services
- Confidence working in a fast‑paced environment with competing priorities
- Good judgement, attention to detail, and the ability to follow structured workflows and escalation pathways
- Confidence using Microsoft Office, along with CRM, data management or case management systems, templates and structured tools
- A practical, can‑do attitude, with a genuine interest in supporting children, families and the community
- The ability to work flexibly and adaptively, while maintaining clear boundaries around scope of work
- Alignment with BUSHkids’ core values – Child‑Focused and Family Centred, Collaborative and Accountable
- A commitment to learning and professional development, and willingness to share knowledge and skills with others
- Valid Blue Card and NDIS Worker Screening Clearance (or willingness to obtain prior to commencement)
- Current C Class Driver’s Licence
- Evidence of Hepatitis B vaccination status
BUSHkids Benefits – What You Can Expect
- Supportive and inclusive organisation driven by shared professional values.
- Highly welcoming team and Team Leader ready to support your learning and growth.
- Collaboration with a network of Case Coordinators, Early Childhood Coordinators, Allied Health Clinicians, and other staff across the organisation to support, share knowledge and expertise.
- Ongoing supervision/mentorship supporting you in your role not just through onboarding. We provide extensive NDIS and Early Childhood Approach training.
- Training and development opportunities to enhance your skills, professional and career progression. This includes an annual Professional Development budget, paid PD leave (up to 5 days per year), and paid PD travel leave (up to 2 days per year).
- An attractive base remuneration up to $86,996 (based on qualifications and experience) plus superannuation, leave loading, and portable long service leave.
- Not-for-profit salary packaging up to $15,900 in tax savings per year plus $2,650 meal and entertainment allowance. This represents up to an additional $5,935 in your pay to cover essential living expenses on top of your base salary.
- Additional 3 days of gifted paid leave over the Christmas period.
- We offer 14 weeks BUSHkids funded Paid Parental Leave
INTERESTED IN JOINING OUR TEAM? APPLY NOW!
Please include your resume and cover letter as part of your application to [email protected]
You can view a full Position Description (332kb) here for more details and any enquiries can be directed to Michelle Clarke, Recruitment Coordinator on (07) 3518 7952
We welcome and encourage applications from people of all backgrounds, including people with disability, Aboriginal and Torres Strait Islander peoples, and those from culturally and linguistically diverse (CALD) communities. Applications received directly from recruitment agencies will not be accepted.
