About BYD
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the Role
Based in BYD's Melbourne office in Truganina, this Parts Claim Specialist role will support our Aftersales Parts team with reviewing dealer warranty claims, inspecting and managing returned defective parts, coordinating with warehouse/logistics/technical teams, and maintaining claim and quality data to support aftersales operations and continuous improvement. Your day-to-day duties will include but not be limited to:
1. Dealer Claim Review and System Processing
Based on the photos, fault information, and claim details submitted by dealers in the system, determine:
2. Defective Parts Receiving and On-site Inspection
3. Defective Parts Warehouse Management
4. Cross-functional Coordination
Generate monthly claim/warranty data reports, including statistics on:
Support quality improvement initiatives and after-sales operational analysis.
Familiarity with common automotive parts, including engine parts, wiring harnesses, and body panels.
If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.
