Paralegal
Independent Review Office
Clerk Grade: Clerk Grade 5/6
Employment Type: Multiple roles available including Temporary (fixed-term) and Ongoing opportunities
Location: Darlinghurst NSW (hybrid). You’ll be office-based at least 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.
About us:
The IRO is an independent statutory body in NSW that helps injured workers and motor accident claimants resolve disputes with insurers and provides legal funding to support claimants through the claims process.
As part of the Department of Customer Service, IRO is committed to integrity, independence and fairness. Our work has a direct impact on the lives of injured workers, and we are focused on providing accessible services, supporting continuous improvement and delivering positive community outcomes.
What you'll do
In this role, you will:
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Provide paralegal support to assist with the assessment and determination of funding applications submitted by approved lawyers in accordance with the ILARS Funding
- Guidelines, relevant workers compensation legislation and the NSW Grants Administration Guide.
- Support opportunities for the early resolution of matters so injured workers can access their entitlements sooner and better understand their legal rights and obligations.
- Provide case management support to facilitate the efficient assessment of grants and delivery of services.
- Respond to enquiries from stakeholders and service providers, providing accurate information and escalating matters where required.
- Provide legal and administrative support to lawyers and team members to help achieve quality outcomes for injured workers.
- Support project, policy and business improvement initiatives across the team.
Assist in maintaining effective office systems, procedures and records to support efficient service delivery and continuous improvement.
What we're looking for
You will bring:
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Experience working in a legal, case management or administrative support environment.
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Current and comprehensive knowledge of case management practices and procedures in a legal work environment.
- Strong organisational skills and the ability to manage competing priorities in a high-volume environment.
- Excellent communication and customer service skills, with the ability to build productive stakeholder relationships.
- Strong attention to detail and commitment to maintaining accurate records and high-quality work.
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The ability to work collaboratively, identify practical solutions and contribute to continuous improvement initiatives.
A commitment to integrity, professionalism and public sector values.
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Why join us?
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Be part of an organisation with a strong public purpose and meaningful impact on the lives of injured workers across NSW.
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Develop your legal and case management skills in a specialised and rewarding area of work.
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Work in a collaborative and supportive team environment.
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Access flexible working arrangements and opportunities for professional development.
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Build your career within the NSW Public Sector and Department of Customer Service network.
How to apply:
Review the role description and apply by submitting an up-to-date resume (maximum 4 pages) and cover letter (1-2 pages) outlining how your skills and experience align with the requirements of the role.
Please note candidates invited to interview will be required to complete additional assessments.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Salary Grade 5/6, with the base salary for this role starting at $102936 base plus superannuation
For enquiries relating to recruitment please contact Meg Rapley via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 02 September 2026 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
