- Location: Townsville, QLD; Brisbane, QLD; Sydney, NSW; Canberra, ACT; Melbourne, VIC; Adelaide, SA; Perth, WA; Darwin, NT
- Salary Range: $95,440 - $99,461 + Attractive Superannuation
- This vacancy has been identified to participate in VetPaths
The APS 5 Veteran and Family Support Officer (VFSO) supports the delivery of a nationally consistent outreach service to veterans and families of veterans across a range of locations, including ADF bases, industry employers, Ex-Service Organisations (ESOs) and regional communities of identified need. This approach to servicing the veteran community is delivered through the hub-and-spoke model.
The VFSO works as part of a team to provide high-quality, client-focused services, assisting ADF members, veterans and families to access transition and wellbeing supports. The role contributes to the effective delivery of Agency services on military bases and in outreach environments, forming an important point of contact for the veteran community.
The VFSO provides tailored information, support and guidance in relation to DVA services and entitlements, and delivers briefings, presentations and updates to stakeholders including current and former ADF members, families of veterans and ESO representatives.
These positions carry responsibility for maintaining the Agency’s reputation within the community, as they are often the first point of contact for veterans and their families. VFSOs are expected to demonstrate professionalism, sound judgement and a strong client service focus in all interactions.
VFSOs work under the direction of Team Leaders and may operate with a moderate level of autonomy to complete allocated tasks, contribute to team outcomes and support the achievement of business targets. The role requires collaboration with Defence personnel and other stakeholders to support transitioning members and ensure appropriate services are accessed.
DUTIES
As an APS5 you will be required to
- Provide high-quality, client-focused support to ADF members, veterans and families of veterans in line with Agency policies, procedures and performance expectations
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Provide advice and guidance on legislation, policies and services, including in writing, with support from senior staff where required
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Work collaboratively with internal and external stakeholders, including Defence, ESOs and industry partners, to support service delivery
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Assist with outreach and representational activities, including presentations at ADF seminars, transition events and stakeholder forums
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Support the delivery of services aligned with the Joint Transition Authority and other Defence programs
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Contribute to the development and maintenance of stakeholder relationships to improve service outcomes
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Assist with the management of Defence Notifications, including identifying clients who may require additional support and facilitating referrals
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Prepare and contribute to written materials and resources for the veteran community
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Identify clients who may be at risk or have complex needs and refer to appropriate support services, including the Agency’s Wellbeing Case Coordination function
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Work collaboratively as part of a geographically dispersed team, contributing to team objectives and continuous improvement activities
MANDATORY REQUIREMENTS
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Capacity to travel and ability to undertake overnight travel and work after hours and on weekends (if required)
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Hold a current Australian driver’s licence
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Work locations are local Defence bases, ESO facilities and DVA offices up to five days per week
ELIGIBILITY
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Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
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All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
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The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance.
NOTES
This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the .
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
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