Wellbeing Worker (Identified)
1 Full-time Permanent
Based in Cairns
Salary: Wuchopperen Health Service Limited Enterprise Agreement (2023)
Social, Community, Homecare and Disability Employees and 5
$99,576.07- $104,008.08 per annum
Wuchopperen Health Service
‘A culturally dynamic community where everyone thrives in health and wellbeing’.
Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.
Benefits of working with Wuchopperen:
We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:
- Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
- 5 weeks annual leave and 15 days personal leave pro rata.
- Commitment to professional development.
- EAP for employees and family members.
About the role:
The Wellbeing Worker will provide culturally appropriate interventions and associated support to Aboriginal and Torres Strait Islander individuals and families focusing on a strengths-based approach that builds resilience and capacity to address issues that impact on social and emotional wellbeing.
This position will enhance customer access to health and wellbeing services by:
- Assisting in arranging services as outlined in the client’s care plan
- Improving the health and social and emotional wellbeing of clients
- Identifying appropriate supports to address complex personal and family circumstances.
The Wellbeing Worker is supervised by the Coordinator, Social and Emotional Wellbeing Program and the position has no supervisory responsibilities.
This position works closely with other members of the Cairns and Edmonton clinics and maintains regular contact with other program staff to ensure effective outcomes for clients.
Key responsibilities:
- Complete tasks to assess client needs and identify appropriate supports and/or interventions, including assessment of risk and contribute to the development of care plans.
- Undertake crisis intervention, advocacy and referral to appropriate internal and external providers.
- Provide individual support and to assist clients to counter social and emotional stressors by facilitating and delivering culturally appropriate group education and awareness programs including a diverse range of therapies, group and healing activities, including men’s and women’s gatherings.
- Coordinate and facilitate client care with internal and external providers in accordance with client’s care plan.
- Assist, support and encourage clients and their families to improve health and wellbeing by following treatment regimens; developing self-management skills; and connecting with appropriate services.
- Provide counselling and support in regard to issues impacting on client’s wellbeing, particularly in regards to issues of grief and loss, trauma, identity and connection.
- Participate and contribute to case management discussions and undertake case management activities as relevant to the needs of individuals and families and in accordance with agreed case plans.
- Maintain clear and concise documentation that includes undertaking a range of record and information tasks to ensure accurate maintenance of case records.
- Develop effective working relationships with health service providers, specialists, social service providers and other health organisation to ensure effective outcomes for clients.
- Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
- Work within Wuchopperen’s Policies and Procedures including the Staff Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.
- Other duties as required, within your skills, experience and capacity.
Core Capabilities:
Assessment of merit for this role will be based on the knowledge, skills and experience, potential for development and personal qualities. The competencies listed below are considered to the most critical for success in this role.
For applicants to be successful in this role, they should demonstrate:
- Demonstrated experience in the effective delivery of social and emotional wellbeing services, particularly as relating to Aboriginal and Torres Strait Islander peoples.
- Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
- Demonstrated knowledge of the issues and impact on the health and wellbeing of Aboriginal and Torres Strait islander individuals and families together with experience in case management, particularly for Aboriginal and Torres Strait Islander individuals and families.
- Demonstrated ability to identify client needs, develop case plans and provide direct support, advocacy and referral services as well as facilitate group programs for Aboriginal and Torres Strait Islander individuals and families.
- Extensively developed interpersonal and communication skills including the ability liaise with a range of stakeholders as well as effectively advocate for Aboriginal and Torres Strait Islander people.
- Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature.
- Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.
Qualifications and experience:
- Tertiary Qualification/s in Community Services or in a similar field or demonstrated extensive experience working within similar roles deemed equivalent by Wuchopperen.
- It is a condition of employment in this role for the employee to be, and remain, vaccinated against measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B
- Proof of qualifications and current registration is required to be provided prior to the commencement of duty.
- The Wellbeing Worker is an Identified position. It is a genuine occupational requirement that an Identified position be filled by an Aboriginal person or Torres Strait Islander person, as permitted by and arguable under section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).
- Please provide one (Aboriginal and/or Torres Strait Islander) written reference from a referee who can confirm that you are of Aboriginal and/or Torres Strait Islander descent, you identify as Aboriginal and/or Torres Strait Islander person and an Aboriginal and/or Torres strait Islander community accepts you as an Aboriginal and/or Torres Strait Islander person.
- It is a condition of employment that all employees are holders of a current and valid ‘blue card’ or Working with Children Check. This is at your cost. Employment cannot continue or commence if you do not have a ‘blue card’ or if your ‘blue card’ is withdrawn or is disqualified.
- Possession of a current CPR certificate or commitment to obtain within the first six weeks of employment is essential.
- Possession of a current Queensland “CA” class driver’s licence is essential.
- Commitment to work within the principles of Aboriginal and Torres Strait Islander community control including a willingness to develop the leadership of Aboriginal and Torres Strait Islander staff.
- Ability to use Microsoft products and the ability to use or willingness to gain proficiency in the client information management systems.
- Provide a broader criminal history check at Wuchopperen’s cost.
Requirements:
- Hold a current Blue Card (for suitability to work with children and young people).
- Proof of qualifications is required to be provided prior to the commencement of duty.
- Possess a current driver’s licence.
- A commitment to adhere to Wuchopperen’s policies and procedures.
- Successful applicant to consent to a broader Criminal history check
Applicants who do not address these requirements, will not be considered for shortlisting.
Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.
How to apply:
To be eligible for interview, applicants must submit a cover letter (no more than two pages), addressing the Core Capabilities and an up-to-date Resume including two referees and complete the screening questions provided from Employment Hero.
For more information contact Irene, Manager, Allied Health on 7 4080 11840
The above is an Identified position. It is a genuine occupational requirement that an Identified position be filled by an Aboriginal or Torres Strait Islander person, as permitted by and arguable under section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).
Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.
Closing date for applications: 5pm on Monday 24th August 2026
