- Permanent full-time position in a Global FMCG business
- Hybrid working model 60% in office, 40% WFH
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Close to public transportation
ABOUT THE ROLE
We have an exciting opportunity to join our Credit team, in a fast-paced and high-volume environment where attention to detail is essential. Based at our Head Office in South Brisbane, QLD, this role is ideal for a proactive and professional individual who is committed to excellence and thrives in a high-performing, energetic team.
In this position, you will work with customers to provide practical solutions while collaborating with internal departments to deliver an outstanding customer experience and achieve positive outcomes.
Responsibilities include:
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Monitor and manage customer accounts to ensure timely payment
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Chase overdue invoices via phone, email, and written correspondence
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Prepare regular aged debt reports and highlight risks to management
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Investigate and resolve invoice queries promptly
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Liaise with internal and external Stakeholders to help resolve issues that are preventing payment
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Handling challenging conversations with professionalism
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Reconciling accounts, resolving queries and ensuring all collection actions are accurately tracked
- Maintaining accurate and compliant records of all customer communications
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Ensure adherence to company credit policies and relevant legislation
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Recommend process improvements to enhance collection efficiency
The following accountabilities are common to all positions:
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Complete all tasks and duties as reasonably requested by your leader.
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Pro-actively seek continuous improvement opportunities within the business.
ABOUT YOU
Candidates must have:
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Certificate III or similar qualification (or equivalent industry experience).
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Minimum 3+ years’ experience as a Credit Controller, preferably within FMCG
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Strong understanding of credit control principles and accounting basics
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Excellent communication and negotiation skills with the ability to engage customers and internal stakeholders
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Proficiency in MS Excel and accounting software (e.g., SAP)
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High attention to detail and ability to work under pressure
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Exceptional time management and organisational skills with the ability to manage competing priorities
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Adaptability in a fast-paced, evolving environment
OUR STORY
Ours is a STORY of a family business created by the Besnier Family in 1933 and is today the worlds’ No. 1 dairy company. We are 85,000 loyal team members working across 100 countries and together we create the #LactalisExperience.
Lactalis Australia’s iconic and heritage brands are our PASSION, providing quality and nutritious products for all Australians. We are humble, proud and resilient. We care for our employees, land, farmers and consumers, which is our driving purpose to ensure a responsible and sustainable dairy industry.
We take pride in developing our internal talent and encourage entrepreneurship by bringing together pragmatic and tenacious personalities. Our accountability ensures we have ownership within our roles and with our EXPERTISE and dairy “know how”, sets us apart.
Lactalis is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role.
We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or ability.
If you are ready to join the #LactalisExperience Apply now!
