- Full time, ongoing position
- Location is flexible within Australia
- Hybrid work, 2 days per week in office
About Red Cross
Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
In this position, you will strengthen safe, high quality and person-centered aged and community care by stewarding Aged & Community Care (“ACC”) quality systems, supporting accreditation readiness and guiding teams to apply the Strengthened Aged Care Quality Standards in everyday practice. The role contributes to the Aged and Community Care Framework and associated Continuous Improvement Plan by analysing quality insights, shaping improvement projects and ensuring aligned updates across processes, systems and capability supports.
Day to day, you will:
- Lead the stewardship of ACC quality systems by maintaining and strengthening frameworks, procedures, work instructions and audit tools in line with the Strengthened Aged Care Quality Standards and all legislative and contractual requirements
- Provide authoritative guidance on applying the Standards and translate sector expectations into practical actions that support safe, person centred and culturally safe practice
- Lead accreditation readiness activities by coordinating evidence, monitoring progress and preparing teams for external assessments
- Conduct internal audits, analyse findings and guide teams to implement corrective and preventative actions
- Monitor quality system performance, identify emerging risks and opportunities, and provide recommendations to support effective risk management and continuous improvement
- Lead analysis of audits, incidents, complaints, feedback, indicators and consumer insights to identify trends, systemic risks and improvement opportunities
- Support partnership and brokering activities by contributing quality assurance requirements, monitoring arrangements and continuous improvement initiatives
- Support and influence teams to embed quality, risk and continuous improvement practices into everyday service delivery
What you will bring
- Demonstrated understanding of the aged care regulatory environment, including the Aged Care Act, Strengthened Aged Care Quality Standards and associated compliance obligations
- Demonstrated ability to interpret the Strengthened Aged Care Quality Standards with confidence and provide clear, practical guidance that supports consistent, safe and person-centred practice
- High level of knowledge, skills and capability to lead quality assurance and continuous improvement activities, using data, audits and consumer insights to identify trends and shape improvement priorities
- Strong interpersonal and communication skills, including the ability to coach, influence and support colleagues to strengthen quality outcomes across diverse teams
- Experience in analysing quality and performance data, preparing high quality reports and communicating insights in a clear and actionable way
- Demonstrated ability to work respectfully and effectively with people from diverse backgrounds including First Nations, CALD and LGBTIQ+ communities
- Sound analytical skills and demonstrated ability to assess, evaluate and solve problems and exercise initiative and judgment where practices and procedures are not clearly defined
- Proficiency in Microsoft Office, client management systems and quality management systems
Benefits that act for you, while you act for humanity
Work flexibility:
Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home, providing you more work/life balance.
Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International.
Career development: Access to ongoing learning, training, and development.
Further information
This role is covered by the Community, Home Care and Disability Services Award – Level 5.
For additional enquiries, please contact Peta Page at
[email protected] for a confidential discussion. Please note, email is for enquiries only. Applications must be received online to be considered.
Applications close: 18 June 2026.
Interested applicants are encouraged to apply as soon as possible as we will be reviewing applications as they are received and may close this advert earlier than the specified closing date.
While we appreciate the interest in our organisation, we will not be engaging with agencies or agency candidates for this position.
Job reference 13561
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.
