Part-Time Administration Assistant – Work From Home We are seeking a reliable, organised and professional Part-Time / Casual Administration Assistant to support the day-to-day operations of our structural engineering consultancy. This is a work-from-home position suited to someone who has excellent communication skills, is confident speaking with clients over the phone, and can manage general administrative tasks independently. Key Responsibilities - Answer incoming phone calls and respond professionally to client enquiries - Take accurate notes and collect relevant information from prospective and existing clients - Record new job enquiries and maintain client/job information - Prepare fee proposals and quotations using our existing templates - Send quotes to clients and follow up where required - Prepare and issue invoices - Respond to general emails and client correspondence - Coordinate with engineers regarding new enquiries and ongoing projects - Maintain organised electronic records and documentation - Assist with other general administrative duties as required About You We are looking for someone who is: - Professional and confident on the phone - Fluent in written and spoken English - Friendly and comfortable dealing directly with clients - Highly organised with good attention to detail - Able to take accurate notes and follow instructions - Comfortable using email, Microsoft Word and Excel - Able to learn our quoting, invoicing and job-management processes - Reliable and able to work independently from home - Previous experience in administration, reception, customer service or a similar role is preferred Experience working with an engineering, construction, building, architectural or professional services business would be highly regarded but is not essential. Employment - Part-time / casual position - Work from home - Flexible hours can be discussed - Ongoing role for the right person - Training and templates will be provided The successful applicant will play an important role as the first point of contact for many of our clients, so professional communication, reliability and a positive attitude are essential. To apply, please send your resume along with a brief introduction outlining your previous administrative or customer service experience and your availability.
Pay: $34.00 – $38.00 per hour
Benefits:
Experience:
- Customer service: 3 years (Preferred)
Work Location: Remote
