LCI Melbourne’s mission is to offer a high-quality alternative to existing tertiary education in the Arts in universities.
LCI Melbourne (LCIM) is a bespoke, progressive art and design institute. LCI was established in 1959 in Montreal, Canada as LaSalle College International and has become a global network of design institutes with 23 campuses across the globe. LCIM offers a multidisciplinary Bachelor of Design Arts (BDA), and a suite of Higher Education Diplomas providing students with design thinking skills that can be applied across all creative industries. LCI offers an exceptional and unique design education by allowing students to explore the creative disciplines and discover their strengths. They can focus their creative loves across areas including fashion, costume, interior design, film, photography, graphic design & digital design and visual arts or cross pollinate a combination of all of these. We support students to discover, develop and springboard into careers that work for them. Learning from industry mentors, professional placements and cross-discipline collaboration, graduates emerge with the talent and connections to launch successful careers."
OVERVIEW
The Student Experience Advisor (SEA) plays a pivotal role in fostering a positive and supportive environment that enhances the overall student experience at LCI Melbourne (LCIM). Reporting to the Executive Director, APAC, the SEA liaises across departments, particularly with Academic, Admissions and Marketing, to provide consistent and comprehensive support to students throughout their academic journey—from onboarding to alumni engagement.
The SEA is crucial in realising the design elements of the Student Success Strategy (SSS) by ensuring that students are fully engaged, supported, and connected to resources and services that enhance their overall experience and success.
The role focuses on ensuring that all students are informed of the resources available to them and feel connected to the LCI Melbourne community. The SEA will also contribute to student support services and events, enhancing the overall student journey.
This is a fixed term 12 month’s full time contract position and it subject to renewal based on performance and operational needs.
KEY RESPONSIBILITIES
- Student Onboarding and Orientation: Collaborate with the Admissions team to ensure a smooth and welcoming transition for new students by coordinating orientation programs and providing ongoing support throughout their first semester.
- Student Support: Provide advice to students on academic, personal, and wellbeing matters, ensuring they are aware of available services. Facilitate access to academic support, mental health resources, and wellbeing activities.
- Alumni Engagement: Work closely with the Marketing team to support alumni relations, coordinating outreach and events to maintain engagement with graduates and encourage lifelong relationships with the institution.
- Student Progression and Retention: Monitor student progression in collaboration with academic and support teams, ensuring timely interventions for students at risk of not completing their studies. Facilitate regular communication and check-ins to promote student retention.
- Co-Curricular and Social Activities: Assist in organising social, academic, and career development events that enrich the student experience. This includes coordinating with external partners to offer industry speaker sessions, workshops, and networking events.
- Communication and Administration: Maintain and manage student records, ensuring they are up to date in the student administration system, including Clara and Omnivox Lea (LMS). Provide clear and timely communication to students about resources, events, and opportunities via email, campus screens, My Community, Mio, and social media.
- Advisory Support: Serve as a point of contact for students seeking advice on any aspect of their academic or campus life. Collaborate with various departments to ensure students receive comprehensive support across all areas of their university journey.
- Campus Community: In collaboration with the Student Experience Lead, provide a professional and friendly welcome to students, staff, and visitors in person and via telephone during Campus opening hours.
- Other reasonable tasks as directed by the Executive Director, APAC.
SKILLS, KNOWLEDGE, AND ATTRIBUTES
- Communication: Excellent communication skills, both written and verbal, with the ability to clearly and empathetically connect with students and stakeholders from diverse backgrounds. Strong ability to manage sensitive student matters with professionalism and discretion.
- Problem-solving: Strong analytical skills to identify student needs and issues, with the ability to offer practical, student-focused solutions. Demonstrates a proactive approach to resolving student concerns and improving processes that support student success
- Planning & Organising: Ability to effectively organise tasks, prioritise competing demands, and manage time efficiently to meet deadlines. Strong administrative and project coordination skills, ensuring that student events and communications run smoothly.
- Learning & Technology: Familiarity with learning management systems (e.g., Omnivox Lea) and a ‘super user’ understanding of how to utilise technology to support students. Commitment to ongoing learning and staying updated with relevant student support tools and platforms.
- Self-Management: Ability to work independently and manage a variety of tasks with minimal supervision, while maintaining a calm and adaptive approach in a dynamic environment. Demonstrates initiative and responsibility in handling student queries and tasks.
- Teamwork: Collaborative team player with a positive attitude and a strong work ethic. Capable of working across different teams, contributing to a supportive and inclusive campus community, and fostering student engagement in both academic and co-curricular activities.
REPORTS TO
QUALIFICATIONS AND REQUIREMENTS
- Bachelor degree in a relevant field OR equivalent combination of post-secondary school qualification with experience
- A resilient, highly personable, and solution-orientated approach to everyday challenges.
- Excellent communication and interpersonal skills, with empathy for diverse student backgrounds.
- Strong organisational skills, comfort managing detail across systems and policy, and the ability to juggle competing priorities calmly.
- Experience handling sensitive student matters with discretion, and the ability to work independently with minimal supervision.
- Familiarity with learning management systems (e.g., Omnivox Lea) and technology for student support.
- The ability to work independently and as part of a collaborative team.
- Working With Children Check (WWCC).
- National Police Check.
- International Police Check (if applicable).
- Verification of unrestricted work rights in Australia, e.g., citizenship, visa, passport, or birth certificate.
