Supporter Care Officer - Macquarie Park
Make a real difference working within our Fundraising team as a Supporter Care Officer, to support the teams who make a meaningful difference in the lives of people with vision and hearing loss.
Enjoy flexibility, two weeks paid leave over Christmas in addition to four weeks annual leave, and access to not-for-profit salary packaging benefits (all pro-rated to your part-time FTE)
This is a Part-time Opportunity (22.8 hours per week) that reports directly to the Supporter Care Manager.
What we can offer you
- Competitive remuneration
- 100% salary packaging allowing you to increase your take home pay
- Extensive personal/carer’s leave
- 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
- Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer
- Access to industry leading education and professional development
- Collaborative work environment
- Wellbeing program including Employee Assistance Program
The Role
The purpose of this role is to enhance the donor experience by delivering exceptional supporter care. This includes maintaining the CRM system, processing donations, issuing receipts and personalised thank you letters, managing donor acknowledgement, and providing data insights to strengthen donor engagement, retention, and overall giving experience.
Key duties and responsibilities include:
- Donation Processing and Acknowledgement
- Effective Communication
- Process Improvement and Compliance
- Working with the Fundraising team
- Collaboration and Campaign Support
- Supporter Experience and First Point of Contact
- Supporter Reporting and Insights
- CRM Management and Data Integrity
- Donor Recognition and Stewardship
- Undertake any other reasonable duties as directed by the Manager.
About You:
- Experience in donor care, fundraising administration, or customer service
- Strong written and verbal communication skills
- High attention to detail and accuracy in data and documentation
- Proficient in using CRM systems (e.g. Raiser's Edge, or similar)
- Excellent organisational and time management skills
- Collaborative and professional approach to working with colleagues and program leads
- Commitment to delivering a high-quality donor/supporter experience
Our Purpose and Ambition
NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.
NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential.
We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.
Our new world-leading centre for innovation on-site at Macquarie University NSW represents a new era for hearing and vision loss. This nationally significant social infrastructure project was undertaken to nurture, trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision. While the centre is based in Macquarie, its impact will extend across the country to all our sites.
How to apply:
If this role sounds like you, please click on the apply button and follow the prompts.
If you would like to learn more, please reach out to Nicole Cotton at [email protected] for a confidential chat.
NextSense is a child safe organisation, candidate compliance with child protection legislation is essential.
