- Full-time, permanent opportunity within a leading luxury hotel collection
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Own the event journey from confirmation through to post-event follow-up
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Enjoy a prime Cairns CBD location with team perks including 50% F&B discounts and $99 team room rates across all Crystalbrook hotels.
Crystalbrook Collection is a bold and sustainably minded hotel group redefining luxury hospitality in Australia.
Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people. We believe luxury should feel considered, creative and responsible, with experiences that leave a positive impression on our guests, our collaborators and the communities we are part of.
As our collection continues to grow, including the opening of Crystalbrook Sam in Adelaide at the end of 2026 and Crystalbrook Aurora in Canberra in early 2027, we are entering an exciting new chapter.
Guided by our values — We are Customer Obsessed, We are Collaborators and We are Courageous — we are building more than hotels. We are building careers, experiences and a new standard of hospitality.
The Opportunity:
From intimate celebrations to large-scale conferences, no two events at Crystalbrook Collection are the same.
Reporting to the Conferencing & Events Manager, you will bring each event to life across our Cairns hotels and resorts - connecting the details, people and plans that create an effortless experience for our clients and guests.
Taking ownership from event confirmation through to post-event follow-up, you will:
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Manage event timelines, deposits, room blocks and pre-arrival documentation
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Coordinate BEO meetings and ensure every detail is clearly communicated
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Partner with venue managers, chefs and hotel teams to bring event plans together
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Coordinate site inspections and ensure event spaces are presentation-ready
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Lead pre-conference meetings and provide a warm welcome for clients and group arrivals
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Reconcile master accounts and work with Finance to resolve outstanding folios
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Conduct client debriefs and turn feedback into meaningful improvements
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Keep event information accurate and up to date across our sales and event systems
The Talent:
You are the person who notices the small details, keeps everything moving and remains calm when plans change.
An experienced events professional, you build trusted relationships, communicate with confidence and take genuine pride in creating memorable experiences.
You will bring:
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Experience in Event Services, Conference and Events
- Experience supporting large or complex group events, including accommodation
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Exceptional attention to detail and a strong sense of ownership
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Confident, polished communication with clients and stakeholders at all levels
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Strong organisation, prioritisation and problem-solving skills
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Proficiency across Microsoft Office, including Word, Excel and PowerPoint
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Experience with event or sales systems such as iVvy or similar—desirable, but not essential
Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.
In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.
We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.
If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
