Your Opportunity
As a Customer Care Consultant in the Mega Mining Quotations Team, you will be responsible for providing an exceptional level of service to Blackwood’s largest customers. This role is pivotal in delivering high-quality support and tailored quotations to some of our most significant clients within the mining sector.
You will be pro-active in looking for solutions that drive the right outcome for both our Mega Mining Customers and the business. You will be empowered to interrogate issues and escalations and be relentless in your pursuit to reach an outcome quickly.
What You’ll be Doing:
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Provide accurate and timely quotations to customers within the Mega Mining segment.
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Demonstrate a strong commitment to meeting the needs of customers to ensure their full satisfaction by providing timely and quality service
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Develop productive working relationships with internal and/or external customers to ensure rapport and trust is built
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Plan ahead for upcoming problems or opportunities relevant to customers and recommend and drive appropriate action via strong relationships with internal stakeholders
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Interpreting and recommending parts based on descriptions
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Handle a high volume of quotation requests for our Mega Mining customers
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Develop productive working relationships with internal and/or external customers to ensure rapport and trust is built
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Identify, evaluate and recommend alternative products and solutions where required via development of a strong knowledge of customer needs
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Undertake general Customer Care and administrative duties in accordance with business standard and service level agreements (SLAs)
What You’ll Bring:
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Minimum 2 years Customer Service Experience
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An understanding of call routing and contact centre operations (desirable but not essential)
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A proactive, can-do attitude and a genuine passion for collaboration
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Strong Microsoft Office skills and the agility to quickly adapt to new systems and technologies
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Excellent organisational and time-management skills, with the ability to balance competing priorities
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Outstanding attention to detail and a solutions-focused approach to problem-solving
What's In It For You:
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Permanent role, incentives & Wesfarmers share plans
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Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
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Continuous training and career development opportunities
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Team events, celebrations, award recognition and prizes
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Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
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Refer-A-Friend program – earn up to $2,000 for each referral!
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Ability to purchase up to 4 weeks’ additional annual leave
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Generous paid parental leave policy
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Free onsite parking and more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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