Job description
Agency Department of Corporate and Digital Work unit Information Communication Technology Services –
Development Enterprise Architecture
Job title Voice Manager Designation Senior Administrative Officer 1
Job type Full Time Duration Fixed up to 12 months
Salary $136,380 - $152,357 Location All NT Regions
Position number 30988 RTF 355883 Closing 23/09/2026
Contact Officer Joshua Gooding on 08 8999 1630 or [email protected]
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfid=355883
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by
making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer.
For more information about applying for this position and the merit process, go to the OCPE website.
Primary objective
Provide specialist advice and services in relation to the strategic direction, procurement, implementation, management and optimisation of the Northern
Territory Government (NTG) voice communications network and infrastructure, ensuring reliable, secure and contemporary voice services that support
agency business requirements.
Context statement
Information Communication Technology (ICT) Services provides ICT hardware and software services to client agencies to meet business requirements,
including end user services such as the ICT Service Centre, end user computing, network management, voice and telecommunications, internet and
collaboration technologies. The Enterprise Architecture team provides strategic direction, governance, standards and specialist expertise to support secure,
reliable and contemporary digital services across the Northern Territory Government.
Key duties and responsibilities
1. Provide strategic and technical advice on current and emerging voice communications technologies, architecture, standards, procurement requirements
and service delivery models across the NTG.
2. Manage the direction of NTG voice communications technologies and associated infrastructure to ensure services remain reliable, secure, fit-for-
purpose and aligned to business requirements.
3. Monitor voice network performance, service availability and capacity trends and work with contracted service providers to implement improvements,
resolve complex issues and optimise service delivery.
4. Lead the planning, design and implementation of voice communications solutions, platform upgrades and technology enhancements across whole-of-
government and agency-specific projects.
5. Develop and maintain productive relationships with agencies, service providers, vendors and internal stakeholders to provide specialist advice and
resolve voice-related issues impacting business operations.
6. Contribute to the development of enterprise standards, policies, procedures and recommendations for continuous service improvement relating to
voice communications technologies, unified communications and associated infrastructure.
7. Work collaboratively with network, infrastructure, cyber security and service delivery teams to ensure integrated technology outcomes and effective
operational support arrangements.
Selection criteria
Essential
1. Extensive experience in the management and optimisation of enterprise voice communications infrastructure and services, including unified
communications and telephony technologies.
2. Demonstrated capability to provide high-level specialist advice on voice communications technologies, architecture, service models and operational
performance.
3. Well-developed interpersonal skills to develop and maintain collaborative relationships with a diverse range of stakeholders, including executive
management, vendors and outsourced service providers, with proven ability to communicate technical information to both technical and non-technical
audiences.
4. High-level analytical, problem solving and decision-making skills, including the ability to identify risks, evaluate options and implement practical solutions
in complex ICT environments.
5. Sound knowledge and experience in ICT service management practices, including incident management, change management, service continuity and
vendor management.
6. Demonstrated work ethic and attitude which emulates DCDD values of Commitment to Service, Innovation, Ethical Practice, Accountability,
Impartiality, Diversity and Respect.
Desirable
1. Relevant tertiary qualifications and/or industry certifications.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will not exclude an
applicant from this position unless it is a relevant criminal history. When choosing to apply for this position, the applicant should consider the full
requirements of the position in aligning to their work experience and capabilities to this role. Please refer to the Capability Framework
