Description:
At LSKD, our mission is to inspire our community to be 1% better every day. That's why we create high-quality functional sportswear with a street aesthetic to support our community on their journey. We believe the mindset extends beyond fitness—it's about growing personally, professionally, and in every area of life. We are Australian-owned and operated, and while our global HQ proudly calls Logan home, the energy that started it all has grown into a thriving global community united by the pursuit of becoming 1% better.
As a Community Experience Educator, you will create genuine connections with our community via live chat, phone, email, and across all our social media platforms. Our Community Experience team also bring everything you see in our LSKD FB Community Group to life. It doesn't stop there! The fun continues with all things after-sales care to help our community have the best experience at every point of their journey. No two days are the same.
This is a casual position requiring availability for weekends.
How you'll make an impact...
Creating a community through genuine connections at all community touchpoints
Answering all community questions to support in finding the right product (across all enquiry platforms, phone, live chat, email, social media and in person at events)
Action admin-based tasks: returns, manual tasks, postal issues, out-of-stock issues, high-risk orders (potential fraud), chargebacks etc.
Meet & Exceed the Community Experience KPIs daily.
Be Solutions Focused to problem-solve any pre or post-purchase issues; including but not limited to website, returns, store enquiries
Contribute & collaborate with the team (CX and wide LSKD team) and leaders on projects, daily operations, and tasks
Bring the voice of the community to life across all areas of the brand by communicating feedback, trends, and suggestions to all other teams
Show up every day ready to Create a World Class Community Experience, go above & beyond and think unreasonably
You'll be a great fit if...
You're obsessed with helping people
You thrive in a fast-paced, high-growth environment
You're a strong relationship builder with a people-first approach
You embody the Ideal Team Player by being Hungry, Humble, and Smart
You live and breathe the LSKD values, and the "1% Better Every Day" mindset
You're an everyday athlete - you're as passionate about fitness as we are, in whatever way you love to sweat!
Why you'll love it here...
Founder-Led Culture: Work in a highly collaborative, fast-moving environment where your voice directly shapes the future of the brand
Never stop learning - we'll support your personal and professional development with coaching, vision and goal setting, immersive learning experiences, and access to our LSKD Audible library
Move fast with us: you'll have the support, stretch opportunities, and room to grow as LSKD continues to scale globally
Work from our vibrant HQ in Logan - perfectly situated between Brisbane City and the Gold Coast with onsite parking for an easy commute
Get active with access to LSKD Fitness Club! On-site gym with 3 x weekly lunch time team workouts
Sweat, recover, repeat with free access to our onsite saunas
Prioritise your wellbeing with confidential support through our Employee Assistance Program
Got big goals? From marathons to fitness comps, we’ll support your pursuit of 1% better every day with fitness event reimbursement
Enjoy an epic team discount on LSKD gear!
Join us and you’ll be part of a culture that values innovation, collaboration, impact, and community; where your ideas matter, your work shapes the brand, and your contribution is part of something bigger.
So what do you need to get the gig? Turn this application upside down: blow it out of the water and show us why you want to be part of Australia's fastest growing activewear brand!
