Purpose of the Role:
Reporting to the Operations Manager, you will play a critical role in the Operations Leadership team. You will help manage routine and complex claims, resolve customer queries, and elevate the team's technical knowledge and service standards. You will by nature be customer-centric and possess strong leadership skills.
You will:
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Use your professional veterinary experience to advise the team on pet health issues and assist in making claims decisions. Serve as the principal veterinary subject matter expert for the claims team, providing authoritative guidance on the accurate interpretation of clinical notes and medical records.
- Design and deliver ongoing educational programmes and workshops to improve the teams’ understanding of clinical treatment and conditions for cats and dogs, ensuring accurate and consistent claims assessment.
- As a representative of the Pet Leadership Team, demonstrate your capacity to self-manage and positively influence those around you to deliver Business Objectives and Customer Experience. Responsible for developing and delivering technical content to both internal and external stakeholders as required.
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Act as a role model by demonstrating our values and influencing how they are lived within the team.
Knowledge and Experience:
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Qualified Vet (BVSc or DVM), with at least 3 years’ experience working in a Veterinary practice (essential).
- Ability to work well within the Pet Insurance Team culture.
- Ability to demonstrate excellent people leadership in the workplace.
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An ability to influence, develop and coach to ensure a positive customer experience.
- Demonstrated ability to quickly and effectively identify trends and opportunities.
- Sound judgment skills with the ability to interpret evaluate and disseminate information.
Our Perks:
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Location – Toowong: Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
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Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas
About us:
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
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