Project Officer (Governance)
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Clerk Grade: 7/8 $113,574 - $125,720 plus super
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Employment Type: Temporary Full Time up to 2 years
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Location: Parramatta or Orange (Hybrid working available). Minimum 2–3 days per week in the office, subject to change in line with Department of Customer Service workplace policies.
About the team
Government Shared Services (GSS) is a division of the Department of Customer Service that delivers essential shared services to more than 100 NSW Government agencies, supporting outcomes for the people of NSW.
Client & Commercial Solutions (C&CS) supports GSS by strengthening governance, managing client relationships, and providing assurance, commercial and financial oversight to enable effective and reliable shared service delivery.
About the role
Reporting to the Manager, Governance, you will support governance and assurance activities that underpin safe, reliable and transparent service delivery across GSS.
The role provides Secretariat and project support across governance, risk and resilience activities, including risk management, critical incident management and business continuity planning at the directorate, branch and division level. You will work closely with governance leads and stakeholders to ensure governance processes are well coordinated, documented and followed through.
Your day‑to‑day
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Provide Secretariat support for governance forums, working groups and committees, including agenda preparation, minute‑taking, decision and action tracking, and coordination of papers.
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Maintain governance documentation and registers, including risks, issues, decisions and actions, ensuring accuracy, consistency and timely updates.
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Support project activities across governance, risk, critical incident management and business continuity initiatives.
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Assist with the coordination and tracking of activities associated with change, incidents and assurance actions, escalating matters to senior staff as required.
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Prepare reports, briefings and presentations to support governance reporting and stakeholder updates.
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Collate, analyse and synthesise information to help identify emerging issues and support informed decision‑making.
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Contribute to continuous improvement of governance processes, tools and templates across GSS.
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Support broader governance, assurance and resilience activities as required.
About you
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Demonstrated ability to analyse issues, connect information from multiple sources, and recommend practical improvements to processes and workflows.
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Experience providing Secretariat and project support in a governance, risk, assurance or service delivery environment.
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Strong organisational skills, with excellent attention to detail and the ability to manage competing priorities and deadlines.
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Confidence working with a range of stakeholders and contributing constructively in a team environment.
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Ability to maintain registers, track actions and manage documentation with accuracy and follow through.
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Clear written and verbal communication skills, including the ability to prepare meeting records and reports in plain English.
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A proactive, adaptable and improvement focused approach, with an interest in developing governance capability in a complex organisation.
How to apply
If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role.
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
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The opportunity for meaningful work that matters to all of us in NSW
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We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
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Flexible leave so you can recharge and make time for what counts
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Much more than just a job, you can build a career here
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Access to health and well-being programs including Fitness Passport
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Tiffany Martin via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Closing Date: Tuesday 23 June 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
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Information on adjustments available for the recruitment process
