We are seeking a customer-focused and motivated Service Advisor to join the team at Volvo Cars South Yarra.
This is an exciting opportunity to work with a premium automotive brand, delivering an exceptional service experience and acting as the key link between our customers and workshop team.
About the Role
As a Service Advisor, you will be responsible for managing the customer service journey from booking through to vehicle handover. You will ensure clear communication, accurate job management, and a high standard of customer satisfaction at all times.
Key Responsibilities
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Greet and assist customers in a professional and friendly manner
- Manage service bookings, job cards, and repair order progression
- Communicate vehicle updates, quotes, and repair timelines to customers
- Liaise with technicians to ensure efficient workflow and accurate diagnostics
- Upsell additional services where appropriate and aligned to customer needs
- Ensure all documentation and invoicing is completed accurately
- Maintain high customer satisfaction and dealership standards
About You
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Strong customer service and communication skills
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Pentana DMS experience preferred but not essential
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Automotive dealership or service advisor experience (preferred)
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and administration skills
- Confident using systems and managing workflow processes
- A team player with a proactive attitude
What We Offer
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Opportunity to work with a premium brand
- Supportive and professional dealership environment
- Ongoing training and career development
- Stable, full-time position within a reputable group
If you are passionate about customer service and enjoy working in the automotive industry, we would love to hear from you.
Apply now to join Volvo Cars South Yarra.
