Practice Manager — See You Thru (SYT)
Location: Kingsford and Panania, NSW (on-site)
Reports to: Clinic Director
About See You Thru (SYT)
SYT is a group of community-minded multidisciplinary allied health clinics committed to accessible, compassionate care. We support clients across the lifespan, including people funded through the NDIS. Our team values kindness, clear communication, and sustainable ways of working.
Purpose of the Role
The Practice Manager is responsible for leading and supporting the people and culture function across SYT. This role ensures that SYT attracts, recruits, develops, and retains a capable and values-aligned workforce, while maintaining compliant, consistent, and supportive employment practices.
The Practice Manager plays a key role in fostering a positive workplace culture, supporting staff wellbeing, managing employee relations matters, and ensuring that HR systems, policies, and processes operate effectively across both clinic locations. The role works closely with leadership to support workforce planning, performance, compliance, and the ongoing development of a safe, respectful, and engaged team environment.
Key Responsibilities
1. Workforce Planning and Recruitment
- Lead and coordinate recruitment activities across the practice, including workforce planning, advertising, screening, interviewing, reference checks, and appointment processes
- Support leadership in identifying staffing needs across clinical, administrative, and operational roles
- Develop and maintain recruitment processes that promote consistency professionalism, and a positive candidate experience
- Support the preparation of employment contracts, contractor agreements, position descriptions, and onboarding documentation
- Assist with workforce planning to support service growth, clinic needs, and team sustainability
2. Onboarding, Induction and Offboarding
- Oversee onboarding and induction processes for new employees and contractors across both clinic locations
- Ensure all required documentation, checks, and compliance requirements are completed prior to commencement
- Coordinate probation processes
- Manage offboarding processes, including resignation documentation, exit procedures, and handover coordination
3. Employee Relations and Performance Management
- Act as a key point of contact for staff matters relating to workplace concerns, team dynamics, conduct, and employee relations
- Provide advice and support to leadership on performance management, feedback processes, and workplace issues
- Support the management of grievances, complaints, and interpersonal concerns in a fair, timely, and confidential manner
- Assist with performance review processes, improvement plans, and documentation where required
- Promote respectful communication, psychological safety, and constructive conflict resolution across the organisation
4. Staff Wellbeing, Engagement and Culture
- Support initiatives that promote staff wellbeing, engagement, and retention
- Conduct regular wellbeing check-ins and contribute to a supportive and values-aligned team culture
- Work with leadership to identify emerging workforce issues, morale concerns, or support needs
- Contribute to the development of a positive workplace environment that reflects SYT’s values of compassion, professionalism, and sustainability
- Support team development initiatives, recognition activities, and internal communication strategies that strengthen staff connection across sites
5. HR Compliance, Policy and Systems
- Ensure HR practices comply with relevant employment legislation, workplace obligations, privacy requirements, and organisational policies
- Develop, review, implement, and maintain HR policies, procedures, and people-related documentation
- Maintain accurate, confidential, and up-to-date personnel records
- Monitor compliance requirements including relevant clearances, checks, registrations, and mandatory documentation
- Support consistent HR systems and processes across both clinic locations
- Contribute to continuous improvement of HR procedures, templates, and workflows
6. Training, Development and Capability Building
- Coordinate staff training, professional development, and learning initiatives
- Identify workforce development needs and support opportunities for skill development
- Assist in maintaining records of training completion and compliance-related learning requirements
7. HR Reporting and Administrative Support
- Prepare HR reports and workforce updates for leadership as required
- Support leave tracking, probation monitoring, and employee documentation processes
- Liaise with payroll, finance, or external advisors where relevant
8. People Leadership and Team Management
- Lead, mentor, and manage permanent and temporary administrative and HR staff, providing clear direction on day-to-day priorities, workload management, and professional development.
- Conduct regular 1:1 check-ins and formal performance reviews for clinicians fostering a culture of accountability and continuous improvement.
- Delegate administrative tasks effectively while maintaining overall accountability
Pay: $45.00 per hour
Education:
- Bachelor Degree (Required)
Experience:
- Management: 5 years (Required)
Work Authorisation:
Work Location: Hybrid remote in Kingsford NSW 2032
