About Hyatt Regency Brisbane
At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
We are looking for a Front Office Supervisor to join our Rooms Division team! As a key leader within Front Office operations, you will play an essential role in creating warm, personalised guest experiences and ensuring seamless coordination across hotel departments. You will support Duty Managers in the smooth and efficient running of the Front Desk and lobby, lead by example during guest interactions, and help develop the capability and confidence of the Front Office team. Your focus will be on strong communication, hands‑on leadership, and ensuring every guest feels genuinely cared for.
The Role:
- Lead and support daily Front Desk and lobby operations
- Coordinate arrivals, departures, room allocations, VIP setups and crew requirements
- Manage guest inquiries, requests and concerns with professionalism and warmth
- Ensure smooth communication between all hotel departments
- Assist with check‑ins, check‑outs and reservations when required
- Support service recovery and uphold Hyatt service standards
- Coach, guide and develop Front Office team members
- Maintain a visible, hands‑on presence to deliver exceptional guest service
The Person
- Previous experience in guest services, hotel front desk, or customer support (preferably in hotels)
- Excellent verbal and written communication skills
- Strong multitasking, problem-solving, and organizational skills
- Ability to remain calm under pressure and handle guest concerns with professionalism
- Flexible availability, including weekends, evenings, and holidays
- A positive, energetic attitude with a passion for hospitality.
- Unrestricted working rights in Australia
- Previous experience with Opera is advantageous
- Manual drivers license highly desirable
The Perks
- Complimentary accommodation at Hyatt properties worldwide
- Discounted accommodation for associates as well as friends and family
- Wellbeing Leave and Paid Parental Leave
- Complimentary Headspace membership for Hyatt associates
- Complimentary Employee Assistance Program available for colleagues & immediate family
- Learning and development opportunities
- Access to hotel gym facilities
- 10% discount with NIB Health insurance
- Uniform Dry-Cleaning service
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces. Come join our hotels in a journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
Our values of Empathy, Integrity, Respect, Inclusion, Wellbeing and Experimentation are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at hyattregencybrisbane.com
