We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.
About the role
As a Digital Loss Lead, you’ll use CCTV and digital reporting tools to identify operational compliance gaps, stock protection risks, and opportunities to improve store processes across Coles. Based in the Coles Store Support Centre, your focus will be on prevention, coaching and consistent execution, turning clear observations into practical actions for store and field teams. This is a full-time, onsite role with a mixed roster that includes early mornings, late evenings and some weekends.
You will also:
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Review CCTV footage to assess store processes, team member behaviours, customer-facing activity and compliance with loss prevention standards.
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Identify process misses, unsafe practices, stock protection issues and other operational opportunities visible through footage.
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Prepare clear, factual and timely digital reports, coaching cards and observation records.
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Share practical observations with Protection Services, Store Managers, Regional Managers, and field teams to support corrective action.
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Analyse recurring themes and reporting trends to help improve store routines, stock handling, register behaviours and compliance standards.
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Escalate significant safety concerns, repeated process failures or urgent operational issues in line with agreed pathways.
About you and your skills
You’re highly observant, objective and confident turning CCTV findings into clear, constructive feedback that helps teams improve. You work calmly through detailed review activity, communicate professionally with stakeholders and maintain strong standards of accuracy, confidentiality and follow-through.
You will have:
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Experience in CCTV monitoring, retail operations, loss prevention, compliance, surveillance or a similar operational environment.
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Strong written communication skills, including experience preparing digital reports, observation logs, coaching cards or compliance records.
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High attention to detail and the ability to stay focused during extended footage review.
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Sound judgement when deciding what should be reported, coached, followed up or escalated.
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Confidence using CCTV platforms, digital reporting tools and related operational technology in a fast-paced environment.
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Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
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Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
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Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
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Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
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Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
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Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]
Job ID: 192039
Employment Type: Full time
