Executive Officer
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Clerk Grade: 11/12 $154,321 - $178,369 plus super
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Employment Type: Ongoing Full Time
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Location: McKell, Parramatta or Gosford. Minimum 2–3 days per week in the office, subject to change in line with Department of Customer Service workplace policies.
About the team
Government Shared Services (GSS) is a division of Department of Customer Service that delivers essential shared services to more than 100 NSW Government agencies, supporting outcomes for the people of NSW.
About the role
Reporting to the Chief Technology Digital Delivery Officer, the Executive Officer provides high-level executive, secretariat and project support to help drive strategic and operational priorities across ICT.
Working in a fast-paced and dynamic environment, you will provide trusted advice, manage competing priorities and coordinate activities that support informed decision making and organisational outcomes.
Key responsibilities:
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Provide high-level executive and secretariat support to the Executive Director, including managing communications, correspondence, briefings, reports and other key deliverables.
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Coordinate and monitor strategic, operational and project initiatives, ensuring priorities, actions and outcomes are delivered within agreed timeframes.
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Research, analyse and provide strategic advice on complex policy, planning and operational matters to support executive decision-making and organisational objectives.
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Lead or contribute to projects, process improvement initiatives and issues management activities that strengthen governance, efficiency and service delivery outcomes.
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Build and maintain effective relationships with internal and external stakeholders, acting as a key point of contact to support collaboration, communication and successful outcomes.
About you:
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Experience providing high-level executive support within a complex, fast-paced and politically sensitive environment.
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Strong written and verbal communication skills, with the ability to prepare clear, accurate and well-structured material for a range of audiences and stakeholders.
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Exceptional organisational skills, with the ability to manage competing priorities, meet tight deadlines and maintain a high level of discretion and confidentiality.
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Strong analytical and problem-solving capability, including the ability to research issues, synthesise information from multiple sources and provide practical advice on complex matters.
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Experience supporting strategic initiatives, projects and operational priorities, including monitoring progress and coordinating outcomes.
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Strong stakeholder engagement and relationship management skills, with the ability to influence, collaborate and build trusted working relationships.
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Sound judgement, resilience and adaptability, with the ability to respond effectively to emerging issues and changing priorities in a dynamic environment.
How to apply
If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role.
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
Flexible leave so you can recharge and make time for what counts
Much more than just a job, you can build a career here
Access to health and well-being programs including Fitness Passport
Salary Grade 11/12, with the base salary for this role starting at $154231 base plus superannuation
For enquiries relating to recruitment please contact Tiffany Martin via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Monday 13 July 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
