Medical Receptionist (GP & Allied Health) – Experienced with Best Practice Software
About the Role
We are seeking a friendly, organised, and detail-oriented Medical Receptionist to join our busy General Practice and Allied Health clinic. This front-facing role is essential to ensuring smooth daily operations and delivering a high standard of patient care. Experience using Best Practice (BP) clinical software is highly desirable.
Key Responsibilities
- Greet patients and visitors in a professional and welcoming manner
- Manage appointment bookings, cancellations, and recalls using Best Practice software
- Handle incoming calls and respond to patient enquiries efficiently
- Process patient check-ins, billing, and payments (EFTPOS, Medicare, private billing)
- Maintain accurate patient records and update demographic details
- Liaise with GPs, nurses, and allied health professionals to coordinate care
- Manage correspondence including referrals, results, and reports
- Ensure the reception area and waiting room are clean and organised
- Support general administrative tasks as required
About You
- Previous experience in a medical reception or administrative role (GP or allied health preferred)
- Proficiency in Best Practice (BP) software or similar medical systems
- Strong communication and interpersonal skills
- Excellent organisational and multitasking abilities
- High attention to detail and accuracy
- Ability to work both independently and as part of a team
- Professional presentation and a compassionate approach to patient care
Desirable Skills & Experience
- Knowledge of Medicare billing, item numbers, and private billing processes
- Experience with allied health scheduling and care coordination
- Familiarity with medical terminology
- Understanding of privacy and confidentiality requirements in healthcare
What We Offer
- Supportive and collaborative team environment
- Ongoing training and professional development
- Modern clinic with established patient base
- Competitive remuneration based on experience
How to Apply
Please submit your resume and a brief cover letter outlining your experience, particularly with Best Practice software and medical reception duties.
Pay: $32.00 – $34.00 per hour
Work Location: In person
