Support families from the point of referral following newborn hearing screening through to diagnosis and early intervention.
CRVCID. 733942
This is a Permanent Part Time (0.6FTE) appointment.
About the Role
The Child and Adolescent Health Service (CAHS) is seeking a Care Navigator to join our team and ensure infants and families receive timely, coordinated and family-centred care following referral from Western Australian Newborn Hearing Screening (NBHS) Program. This is a unique opportunity to make a meaningful difference in the lives of children and families during a critical stage of development.
This position is primarily a coordination and support role, involving regular contact with families via telephone, telehealth and occasional face-to-face appointments.
Working closely with families, audiologists, ENT specialists, Hearing Australia, early intervention providers and community services, you will provide ongoing guidance, support, education, and advocacy throughout the diagnostic and intervention pathway.
Your focus will be on helping families understand hearing screening and diagnostic outcomes, navigate services, attend appointments, and access the supports they need to achieve the best possible outcomes for their child.
You will play a key role in ensuring families feel supported, informed, and confident throughout their journey.
Key responsibilities include:
- Maintaining regular contact with families to promote engagement and continuity of care throughout the hearing care pathway.
- Monitoring and tracking each child's progress to ensure timely access to diagnosis, intervention and ongoing care.
- Coordinating appointments and facilitating access
- to diagnostic, rehabilitation and early intervention services.
- Liaising with audiologists, ENT specialists, Hearing Australia, early intervention services and disability support providers to ensure coordinated care.
- Supporting families in preparing for appointments and understanding recommendations from health professionals.
- Assisting families to access appropriate supports, including early intervention services, NDIS and community resources where relevant.
- Participating in multidisciplinary discussions and contribute to family-centred care planning.
- Maintaining accurate clinical records, data management and reporting in line with National Universal Newborn Hearing Screening Program requirements.
- Contributing to quality improvement activities and evidence-based service delivery.
If you are an allied health professional with advanced practice skills, relevant paediatric experience, and an understanding of childhood hearing loss and the diagnostic, medical, rehabilitation and early intervention pathways available to we encourage you to apply.
Experience working within paediatric or neonatal audiology services is desirable but not required.
An Allied Health qualification is required for this role together with relevant professional accreditation/eligibility for membership with the relevant professional association as per the Job Description Form (linked above).
About our Team
The WA Newborn Hearing Screening Program oversees universal newborn hearing screening across Western Australia, including both public and private hospitals.
We are a collaborative statewide service committed to the early identification of hearing loss and improved outcomes for children through timely diagnosis, intervention and coordinated care. We work closely with health services and community providers to ensure infants receive appropriate and timely support throughout their care journey.
Our team coordinates statewide screening outcomes and referrals, provides training, education and support to screening staff, facilitates access to diagnostic audiology and follow-up services, and identifies and monitors infants with risk factors for hearing loss. We also support families from referral through diagnosis and intervention, ensuring a consistent, family-centred approach to care across the state.
How to apply
We welcome your application via the ‘Apply for Job’ button at the bottom of this page. Please note, applicants must have a current, valid email address in order to apply online. This email address will be used for communication with applicants. Your application should contain the following:
- A statement addressing selection criteria as per the Job Description Form in 2 – 3 pages maximum.
- A copy of your current CV outlining your most recent and relevant work experience.
- The name, email and contact details of two referees who can be contacted to provide a confidential report (we will contact you and seek your confirmation prior to contacting your listed referees).
Within the application system you will be presented with the following question. Please review the Essential and Desirable Selection Criteria outlined in the attached Job Description Form carefully when preparing your response. This question allows you to showcase your relevant skills and experiences in detail,
- Please describe your experience helping children and families to navigate complex health care or disability pathways (e.g. appointments, referrals, or early intervention supports).
How did you apply your advanced practice skills to assess needs, coordinate care and support the family, and what was the outcome
This response will be assessed against the Job Description From (linked above) Essential Criteria 2,3 and 4.
These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.
Selection Criteria: Please see the attached Job Description Form.
For Further Job Related Information: We encourage you to contact Josie Prydderch, Manager WA Newborn Hearing Screening Program at [email protected] or 08 6456 5655 with any specific questions related to this role.
Help in submitting your application: If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.
Eligibility: To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).
Working With Children check: This position is subject to a Western Australian Working With Children (WWC) Check. For further information please refer to the WWC website at: https://workingwithchildren.wa.gov.au.
Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.
WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities.
In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.
About CAHS
The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children, and young people. CAHS comprises three service areas: Perth Children’s Hospital (PCH) and Neonatology, Community Health, and Child and Adolescent Mental Health Services (CAMHS).
With over 7000 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area.
For further information about the benefits of working for CAHS, please click here and for further information regarding CAHS’ services, please click here
CAHS values: To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values. If you have any questions regarding this, please contact the person named in this advert.
Support for your interview process
CAHS is committed to ensuring that our interview process meets the access needs of all applicants. If you require any reasonable adjustments to accommodate a disability, enhance access, or support your inclusion and success during the interview, please contact the CAHS Talent Acquisition Team prior to your interview.
You can reach the team via [email protected] or by calling 08 6456 0321. All enquiries will be treated confidentially.
Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted.
LATE OR EMAIL APPLICATIONS CAN NOT BE CONSIDERED.
