Credit Control Officer – Immediate Start
Trutex Australia Pty Ltd – Wetherill Park, NSW
Reporting to: Financial Controller
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About the Role
Trutex Australia Pty Ltd is seeking an experienced and commercially minded Credit Control Officer to take full ownership of a key Accounts Receivable and credit control function. This is a hands-on, high-accountability role responsible for actively managing customer credit exposure, enforcing payment discipline, and driving consistent cash flow outcomes across the debtor ledger.
The role requires a confident operator with strong credit judgment who can independently manage collections, make informed risk-based decisions, and maintain tight control over overdue accounts. You will play a critical role in protecting the business from credit risk while ensuring customer accounts are managed in a structured and disciplined manner.
You will be responsible for:
- Taking full ownership of customer collections and actively driving performance across the debtor ledger to ensure cash flow targets are achieved
- Managing overdue accounts with a proactive and disciplined approach, ensuring consistent reduction of aged debt and strict adherence to payment terms
- Exercising strong credit control judgement, including ongoing assessment of customer creditworthiness, exposure, and payment behaviour
- Making independent, commercially sound decisions regarding credit limits, trading terms, held orders, and account restrictions
- Enforcing credit policy by escalating, restricting, or placing accounts on hold where required to protect business risk
- Leading direct customer engagement on overdue balances, including difficult payment conversations and structured payment negotiations
- Managing end-to-end cash application with a high level of accuracy, including allocation of receipts and reconciliation of customer accounts
- Reconciling payment platforms (including Stripe and other gateways) to ensure completeness, accuracy, and full visibility of cash movements
- Identifying and resolving complex payment discrepancies, unapplied cash, and allocation issues with minimal supervision
- Processing refunds, credit notes, and account adjustments in line with approval frameworks and credit governance standards
- Ensuring the integrity of the Accounts Receivable ledger through continuous monitoring and reconciliation discipline
- Other ad-hoc duties as assigned
At month-end, you will:
- Take ownership of AR close activities, ensuring a fully reconciled and controlled debtor ledger position
- Review and cleanse the Accounts Receivable Trial Balance, resolving aged, disputed, or unreconciled balances
- Ensure all customer accounts are accurately reflected prior to financial close
- Issue customer statements on the first working day of each month as part of a controlled and validated close process
- Support audit requirements by providing clear, accurate, and well-supported reconciliations and documentation
About You
- 3-5 years of experience in Credit Control and Accounts Receivable, with strong responsibility for managing collections and debtor performance
- Demonstrated ability to actively manage overdue accounts and drive resolution without escalation dependency
- Strong credit judgment with experience assessing customer risk, credit limits, and trading terms
- Confident in enforcing credit decisions, including placing accounts on hold and managing difficult customer payment conversations
- Experience working with NetSuite or a comparable ERP system, with strong capability in AR processing, allocations, and reconciliations
- Strong commercial mindset with the ability to balance customer relationships against credit risk and cash flow outcomes
- High level of accuracy and discipline in managing reconciliations, payment allocations, and ledger integrity
- Self-directed operator who takes ownership of outcomes and performs effectively in a fast-paced, high-accountability environment
