NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), were proud to be one of Australias most iconic brands.Were hiring multiple Sales and Service Consultants to join IAGs NRMA Insurance team. As the first point of contact, youll deliver inclusive, high-quality customer experiences while helping people choose the right insurance for their needs. Youll complete a 12-week full-time, in-office training program before transitioning to hybrid working.This is a permanent, full-time role based in Dharug Country (Parramatta), Tarndanya (Adelaide) or Meanjin (Brisbane), commencing 24 July. Current availability requirements:
- 5 positions: TuesdaySaturday (7am8pm)
- 8 positions: MondayFriday (7am8pm)
What You'll Do
- Deliver exceptional customer experiences in a structured inbound contact centre environment
- Identify customer needs and recommend tailored insurance solutions with appropriate cover and protection
- Clearly explain policy options, benefits, and pricing to support confident decision-making
- Maintain and update customer policies and information accurately while efficiently resolving enquiries and handling objections with professionalism
What You'll Bring
Previous customer-facing experience (e.g., sales, hospitality, retail, or call centre) is highly valued.
Strong customer focus with a high level of empathy and ability to build rapport quickly
Confident using multiple systems with solid IT literacy and attention to detail
Resilient and adaptable in fast-paced environments, with a commitment to continuous learning and feedback
Ability to work to KPIs while maintaining high-quality customer outcomes
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
- employment type eligibility criteria apply
Applications close: Sunday 28 June 2026 11:59PM AESTPlease make sure to discuss your application with your current manager before applying.Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to
[email protected] for a confidential conversation.
