At Iress, we make things happen
Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers.
Build your career at Iress!
This is a newly created position, the General Manager – Operations is accountable for leading and evolving the operational function for the Wealth APAC business unit, ensuring efficient, scalable and high-quality delivery of services to clients and the business.
This role owns end-to-end operational performance, including the leadership of operational teams, and plays a key role in enabling the success of the business unit through strong execution, discipline, and continuous improvement.
Working in close partnership with the BU CEO and BU Leadership Team, the role translates strategic priorities into operational plans, ensures readiness and delivery of key initiatives, and builds the operational capability required to support growth and long-term business performance.
Some of the amazing things you’ll be involved in:
Operational leadership and performance
Lead and develop high-performing operational teams, with accountability for service delivery, performance, and engagement
Own operational outcomes across the business unit, ensuring efficiency, quality, and consistency
Establish clear performance metrics, service standards, and reporting frameworks
Operational strategy and business enablement
Partner with the BU CEO and Wealth Leadership Team to translate strategic priorities into clear operational plans and execution
Provide operational insight to inform business planning, prioritisation, and investment decisions
Identify and execute opportunities to improve business performance through operational leverage
Operational excellence and continuous improvement
Drive a culture of continuous improvement, simplifying processes and improving customer and employee outcomes
Use data and insights to identify inefficiencies and prioritise improvement initiatives
Lead initiatives to uplift and modernise operational capability, including systems, tooling, and processes
Business execution and delivery
Support delivery of key business initiatives by ensuring operational readiness and execution discipline
Remove friction across functions to improve speed, quality, and consistency of delivery
Operational governance and discipline
Establish clear operational governance, reporting, and performance rhythms across the business
Ensure consistent execution against priorities, with clear ownership and accountability
Maintain effective day-to-day operational controls and oversight as part of standard business operations
What you will bring
Strong operational leadership experience, with accountability for service delivery and team performance
Deep understanding of operational excellence, including transformation and process optimisation, service management, and performance frameworks
Experience operating in complex, technology-enabled environments (ideally fintech and/or financial services)
Strong commercial acumen, with the ability to balance efficiency, cost, and growth
Ability to design and embed governance, reporting, and execution discipline within a business
Strong stakeholder management and influencing capability at senior levels
Why work with us?
8 additional paid days per year to extend your weekends
Hybrid working
Generous cash bonus for every successful referral
Starting school leave - 8.5 days of leave to assist your children with the transition to school
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
3 days’ paid leave per year to participate in charity initiatives
Discounted health insurance premiums
Access to learning and development programs through LinkedIn Learning
Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.
Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!
We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.
For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/
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Employee
Full time
