About your role
As an Administration Officer, you'll provide high-quality reception and administrative support across the Addiction and Mental Health Services, helping patients, families, carers and clinical teams navigate their care.
Provide professional front-line reception and customer service, responding to enquiries and supporting patients, families, carers and staff.
Coordinate appointments, patient movements, room bookings and other administrative requirements to support effective patient flow.
Accurately maintain patient information, admissions, discharges, transfers and other documentation across relevant health information systems.
Provide administrative support across community, outpatient and inpatient services, including telehealth clinics and the Mental Health Review Tribunal Team.
Work collaboratively with clinical and administrative teams while managing competing priorities and meeting deadlines with a high degree of autonomy.
About you
You're an organised and adaptable administration professional who enjoys working with people and can remain calm and effective in a busy healthcare environment.
Demonstrated experience in reception, customer service and contemporary administrative duties.
Strong communication and interpersonal skills, with the ability to build effective relationships with diverse stakeholders.
Excellent organisation and prioritisation skills, with the ability to manage competing demands and meet deadlines.
Strong problem-solving skills and the ability to exercise discretion, initiative and sound judgement.
Proficiency with Microsoft Office and information technology systems, with the ability to quickly learn new applications.
Check out our quick tips and application essentials!
What we can offer you:
We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
Metro South Addiction and Mental Health Services:
Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and community alcohol and drug services for all age groups across a number of campuses.
We embrace a forward looking, progressive approach and work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted with our vision being to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
