This is an exciting opportunity within the Fines Division at Queensland Revenue Office. The Fines Division plays a vital role in keeping Queensland communities safe by administering and managing camera-detected offences related to red-lights, speeding, unpaid tolls, distracted driving (mobile phones) and seatbelt compliance.
In this role, you will support the administrative and operational functions through the provision of quality service related to the processing of camera-detected and transport offences and issuing of infringement notices. You will also investigate, review and take appropriate action on client enquiries received through various channels, ensuring compliance with legislation and delivering a positive client experience.
A typical day as a Fine Administration Officer may include:
- Adjudication of offence images and issuing of infringement notices.
- Processing of fines related documentation.
- Drafting and reviewing of fines correspondence.
- Providing information to clients both verbally and in writing.
To be successful in these roles you will need to demonstrate:
- Experience in high-volume workplaces.
- Proven experience managing your own workload to meet individual and team targets.
- The ability to achieve client centric outcomes within business guidelines or policy frameworks.
- A commitment to engage and contribute towards a constructive culture.
We support a thriving and future-focused workforce which offers flexible working practices (e.g., working from home) to ensure suitable and tailored work/life balance whilst meeting organisational, community and government needs. These positions are based in our Brisbane office with high quality end of trip facilities available.
Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.
Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.
We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
If you are interested in this role - click 'Apply' to be redirected to the full advertisement, including role description and contact details.
Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
