Permanent
20 Aug 2026 11:59pm
Business Sales & Service Consultant
Job Summary
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
What is the focus of the role?
As a TBTC Customer Sales and Service Consultant you will be responsible for managing customer service and sales enquiries and provisioning orders for Telstra’s medium business and business plus customers.
What We Offer
- Performance-related pay
- Access to thousands of learning programs so you can level-up
- Purchased annual leave scheme
- Additional Telstra day off
- Additional 30% off Telstra products and services
- Toolkit provided (laptop + mobile phone + plan paid for)
About the role
You will have exceptional customer service, administration, and time management skills with the ability to trouble shoot and manage multiple deadlines and priorities whilst committing to customer excellence.
- Providing exceptional customer service to new and existing Telstra medium and Business plus customers
- Processing and provisioning all customer orders.
- Meet and greet customers who visit the TBTC.
- Managing the sales and ordering process
- Managing Point of sale (POS) in the TBTC including cash handling and order processing.
- Handle inbound customer service and simplex sales queries by phone & face to face.
- Manage tickets and process customer workflows.
- Responsible for stock ordering process and regular stock take.
- Handling complaints and escalations
- Solving complex billing enquiries
- Support our Business Technology Advisers and Account Managers and pass on leads.
- Develop capability and technology knowledge of Telstra business products and services.
- Take accountability for managing inbound/outbound customer service contracts, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely mediation and positive customer experiences.
- Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team) to support the identification and qualification of leads.
- Meet individual and team sales and performance KPIs.
- Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.
- Identify areas of improvement and actively embrace change and technology to better support our business customers.
This will be performed in TBTC Perth South WA.
About you
- Minimum 2 years in a customer service, sales administration, or provisioning role
- Telco or ICT experience
- Understand the business plus and Telstra SMB customer.
- Provisioning experience and understanding of O2A process
- Ability to meet SLAs and key performance metrics.
- Demonstrated commitment to relationship building and working in partnership with key stakeholders.
- Excellent communicator with strong interpersonal, engagement and presentation skills
- Adaptable to change with strong problem‑solving abilities
- Show initiative, embrace and adopt new technology and methodologies that can positively impact customer experience.
- Experience with Mobile, Broadband, Cisco, Microsoft and Checkpoint products and solutions.
It’s highly encouraged to include your CV to support your application.
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.
