Company Description
Be part of something new in Australian hospitality.
Refinery Group is an Australian hospitality company driven by the belief that great venues create meaningful connections. We don’t just build places to eat and drink — we create destinations where people gather, connect and celebrate.
Job Description
About the Opportunity
This is a rare chance to join the team of one of Melbourne’s most exciting new hospitality venues.
Working closely with our Venue Manager, Duty Managers and the wider leadership team, you’ll play a hands-on role in delivering exceptional guest experiences.
You’ll bring energy, professionalism and a genuine passion for hospitality, contributing to a strong service culture and helping shape the atmosphere that sets our venues apart.
What You’ll Do
As a Front of House Team Member, you will play a key role in shaping the guest experience by:
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Delivering warm, attentive and genuine service across the bar, floor and functions
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Greeting guests, managing reservations and ensuring smooth seating and flow
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Taking orders accurately and confidently recommending menu and beverage items
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Running food and drinks with efficiency, pace and care
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Curating exceptional and high-quality cocktails
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Maintaining high standards of venue presentation, cleanliness and safety
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Supporting busy service periods, events and activations with a positive attitude
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Working closely with the whole team to deliver consistent, high‑quality experiences
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Handling payments and ensuring accurate cash and EFTPOS transactions
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Contributing to a welcoming, inclusive and supportive team culture
About You
You’re friendly, reliable and passionate about hospitality. You bring energy and positivity to every shift — and you love helping guests feel special. You’ll also have:
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Previous Front of House, bar or restaurant experience (Essential)
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Strong communication skills and a genuine love for people
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A proactive, hands‑on mindset and ability to stay calm under pressure
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Great attention to detail and pride in high standards
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Responsible Service of Alcohol (RSA) certification
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A team‑first attitude and willingness to learn
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Availability to work nights, weekends and event evenings
If you thrive on variety, enjoy a fast-paced environment and love learning new things, you’ll fit right in.
Why Join Us
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Shape one of Melbourne's most anticipated hospitality destinations
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Work in a beautifully designed venue
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Supportive leadership and a positive, collaborative team culture
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Opportunities across bars, restaurant service, events and functions
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Career pathways within our expanding hospitality portfolio
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Staff benefits, training and development and real progression pathways
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Join a passionate, ambitious team with a shared vision for excellence
Join us on this exciting journey and help shape a hospitality experience Melbourne won’t forget.
Apply now — we’d love to meet you.
