Pursuing fairness for the people of NSW
Vacancy: Receptionist and Facilities Officer, Clerk Grade ¾ – Corporate Services Branch
Location: Sydney CBD (35hpw in the office)
Employment: Ongoing
Salary Range: Up to $108,374. Package includes salary ($87,199- $95,48, employer's contribution to superannuation and annual leave loading
About the NSW Ombudsman
Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.
We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.
Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!
We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.
We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.
The Role
The Receptionist & Facilities Officer provides reception, facilities, procurement and administrative support to ensure the efficient operation of the NSW Ombudsman’s Office. The role contributes to the delivery of a safe, secure and professional workplace environment and supports the effective day-to-day functioning of corporate services.
The role requires you to be physically working in the office at all times.
About you
- demonstrated high-level communication and interpersonal skills, including the ability to communicate effectively and professionally with members of the public, manage challenging interactions, and respond appropriately to people who may be distressed or uncommunicative including in face to face situations.
- ability to effectively manage competing priorities, maintain accurate records and coordinate multiple activities in a busy office environment with a high level of attention to detail.
- ability to anticipate operational requirements, identify potential issues and take appropriate action to ensure the smooth delivery of office, facilities and administrative services.
- good written and verbal communication skills, including the ability to communicate well with our diverse stakeholders.
- proficient understanding in using Microsoft office applications such as Outlook.
- ability to work independently and as part of a team.
What can we offer?
Competitive salary and future growth opportunities within NSW Ombudsman
Flexibility and the capacity to work in a hybrid way
Work life balance with a 35-hour work week
Close to public transport - office is adjacent to Town Hall Train Station
Great team environment and culture
Fitness passport
Notes:
Online applications must consist of (please combine in one document):
Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for.
CV outlining your skills, knowledge, and experience as relevant to this role.
The assessment process will be conducted by a standard panel assessment process.
A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who
