Empowered to Shine
Join our team of 2,000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we're transforming the experience of ageing through collaboration, new ideas and investment in people and services.
Our Team
Our Support Office team works in a friendly and dynamic environment. We proudly deliver services across finance, IT, quality and risk, marketing and customer experience, and people culture and diversity. From collaborating with approachable leaders to guiding clients through aged care transitions, our team members are crucial in helping our customer-facing teams deliver on our commitment to high-quality care.
There's plenty of opportunity for growth and impact. Our Support Office team is inspired to take on new ideas and ways of working, while adapting to challenges through innovative problem-solving. Be uplifted by genuine connections and feel recognised for your contributions.
The Role
We are looking for an Insights Co-ordinator to support the delivery of research and insight initiatives across Benetas.
Working as part of the Insights team, you will play a key role in co-ordinating research activities, supporting survey delivery and reporting, maintaining research knowledge assets, and helping ensure projects are delivered efficiently and effectively.
This is a varied role that combines project co-ordination, research operations and stakeholder engagement, making it ideal for someone who enjoys working with data, research and continuous improvement.
Key responsibilities include:
- Co-ordinating research projects, timelines, communications and documentation.
- Programming and testing online surveys and supporting survey delivery.
- Preparing, checking and collating data for reporting and analysis.
- Producing charts, reports and research outputs to support decision-making.
- Supporting customer experience research, brand tracking, Consumer Advisory Body activities and other research initiatives.
- Monitoring industry trends and contributing to knowledge building and thought leadership activities.
- Working closely with internal stakeholders and external suppliers to support the successful delivery of research activities.
About You
To be successful in this role you will have:
- Strong organisational, planning and project coordination skills
- Excellent attention to detail and a commitment to quality
- Experience supporting research, survey administration, data collection or reporting activities
- Strong Microsoft Office skills, particularly Excel and PowerPoint
- The ability to manage multiple priorities and work both independently and collaboratively
- Strong communication and relationship-building skills
- A proactive approach and interest in continuous improvement
- Tertiary qualifications in market research, psychology, marketing, social sciences, statistics, data science or a related field will be highly regarded
All persons at Benetas will need to obtain an NDIS Worker Screening Clearance to be eligible for employment or engagement.
Why Benetas?
- Purpose-driven work that contributes to improving the experience of ageing for older Victorians.
- Opportunity to build your research, insights and project coordination capabilities in a growing function.
- Flexible and supportive team culture.
- Not-for-profit salary packaging up to $18,550 per annum – reduce tax and increase your take-home pay.
- Career progression through internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs and our Scholarship Program.
- Recognition and awards programs that celebrate your achievements and contributions.
Join us on our fulfilling journey as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care.
Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and wellbeing are a priority and your contribution is celebrated.
Interested in developing a career with Benetas? APPLY NOW!
Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.
We are not currently accepting candidates from recruitment agencies.
