The Travel Shop is an Australian travel company operating leading tours and experiences across Cairns, the Whitsundays, K’gari, the Outback, and the East Coast. The Travel Shop is entering a new phase, focused on structure, accountability and scalable growth.
We are seeking an experienced Department Manager to lead our Cairns operation, overseeing both in-store and online sales performance, supplier relationships and team development.
This role is suited to someone who is based in Cairns, can operate independently, drive results, and bring structure to a busy sales environment.
A Full-Time Department Manager, based in Cairns.
- Manage day-to-day performance of the Cairns Department
- Lead and support retail and online sales staff
- Monitor conversion, revenue and enquiry handling standards
- Manage rostering, coverage and productivity
- Work closely with head office on pricing, promotions and campaigns
- Maintain and strengthen supplier relationships in Cairns
- Identify underperforming areas and implement improvements
- Ensure booking accuracy, compliance and customer service standards
- Contribute to sales strategy and growth planning
- Sales revenue and conversion rates
- Enquiry response quality and speed
- Staff performance, training and accountability
- Supplier engagement and local partnerships
- Operational consistency with company systems
- Previous experience managing a sales or travel department
- Strong leadership and communication skills
- Ability to manage both people and performance metrics
- Confident decision-maker who does not require close supervision
- Strong organisational and problem-solving ability
- Travel or tourism experience strongly preferred
- Comfortable working with CRMs, booking systems and KPIs
- Senior role with genuine responsibility and influence
- Stable full-time position
- Support from experienced head office leadership
- Opportunity to grow with a national travel group
- Performance-based progression opportunities
To apply for this position with us, please complete our Google Form and submit it to be considered. All applications are treated with the strictest of confidence.
