Build the operational backbone of a growing Sydney digital agency — documented processes, a trustworthy CRM, and two ISO certifications (27001 first, then 9001). This is a rare chance to own something from a blank slate.
ABOUT THE ROLE
This is not a delivery role. You won't run campaigns or build websites. You're the person who makes sure the systems behind the work exist, are followed, and hold up to scrutiny. We work in an AI-augmented way — our ISMS platform and AI toolkit do a lot of the heavy lifting — so deep prior compliance experience isn't required. You need to be sharp, methodical, and the kind of person who can't let a loose end stay loose.
HOW THE ROLE BREAKS DOWN
01 Systems development
Turn "how Dave does it" into "how we do it." Interview the team, document processes, and keep the library current. This forms the backbone of our ISO work.
02 Quality assurance
Check that documented processes are actually followed. Sample completed work, flag drift, feed back improvements. Conformance checking — not redoing or grading the creative work.
03 CRM & data management
Own the CRM as a system of record — data hygiene, structure, reporting, and Privacy Act / APP compliance. Make the data people rely on clean, current, and well-governed.
04 ISO 27001 (then 9001)
Run the day-to-day of our ISMS platform — evidence, monitoring, policy acknowledgements, controls — and drive us to audit-ready. Once 27001 is certified, you lead the ISO 9001 build using the same methodology.
WHAT SUCCESS LOOKS LIKE
- The "how we work" library exists, is used, and is trusted.
- The ISMS platform trends green — we walk into the certification audit prepared, not panicking.
- The CRM is something people rely on, not work around.
- When a client sends a security questionnaire, we answer it from real, current evidence — fast.
MUST-HAVES
- Relentless follow-through and attention to detail
- Clear, plain written English
- Comfortable with software; willing to lean on AI tools
- Good with people — tactful, honest, collaborative
- Discretion and integrity with sensitive data
NICE TO HAVE
- Exposure to ISO standards, audits, GRC, or compliance
- CRM admin experience (HubSpot, Salesforce, or similar)
- Relevant qualification (drive beats credentials)
THE ARRANGEMENT
PAY: $85,000 (Full-time equivalent) + super. Pro-rata for part-time; equivalent day rate if
engaged on contract.
TYPE: FT / PT / contract
LOCATION: Sydney, hybrid
GROWTH: Two ISO systems in your name
TO APPLY
Send your CV and a short note — not a formal cover letter, just a few honest paragraphs — on why a build-it-from-scratch systems role appeals to you, and an example of a time your attention to detail caught something others missed.
Pay: $75,000.00 – $85,000.00 per year
Work Location: Hybrid remote in Bella Vista NSW 2153
