- Lead the modernisation of critical assisted-channel experiences that matter to customers and frontline teams.
- Shape the future of how CommBank delivers simpler, safer and more seamless servicing experiences.
- Join a team helping modernise legacy technology into future-ready, digital-first and AI-enabled customer journeys.
Do Work That Matters
In this role, you’ll help lead the modernisation of critical assisted-channel experiences and services. You’ll work across business, technology and operations to shape future-ready servicing journeys, improve frontline experiences, and support the transition away from legacy platforms. This is a high-impact opportunity to influence strategic delivery, drive meaningful change, and help create simpler, smarter and more resilient experiences for customers and colleagues.
See yourself in our team
Be part of the team at the heart of how CommBank serves Australia. Retail Banking Services supports more than 10 million personal and small business customers with market-leading products, services and digital experiences. Join a team where you’ll have a positive impact on customers’ lives, strengthen local communities, and build a rewarding career.
You’ll also be part of a broader transformation focused on modern, modular and cloud-native platforms that support better customer and frontline outcomes. It’s an exciting time to join as we continue to simplify legacy technology and build future-ready experiences across the bank.
- Lead the roadmap, planning and delivery of assisted-channel modernisation initiatives
- Partner across business, frontline, operations, technology, architecture, risk and controls to drive aligned outcomes
- Provide strong business ownership across design, prioritisation, delivery readiness and change implementation
- Support the transition from legacy platforms to more modern, scalable and reusable servicing experiences
- Drive decision-making through governance forums, delivery reporting and stakeholder engagement
- Help embed simpler, safer and more customer-focused ways of working across complex change programs
We’re interested in hearing from people who:
We’re looking for a strategic and delivery-focused leader who can bring together business, technology and operations to drive change in complex environments. You’ll combine strong stakeholder leadership with a practical, customer-focused mindset and a passion for shaping better experiences at scale.
- Experience leading large-scale business, product or transformation initiatives in complex environments
- Strong capability in stakeholder engagement, governance and cross-functional alignment
- Proven ability to lead through ambiguity and drive outcomes across business and technology teams
- Experience improving customer, colleague or operational experiences through process or platform change
- Strong understanding of delivery risk, controls and governance in regulated environments
- Ability to balance strategic thinking with practical execution and delivery focus
Working with us: At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 24/07/2026
