THE ROLE
The Senior Triage Coordinator undertakes a lead role in taking a risk-based approach to the Social Services Regulator's (SSR) operation of the Reportable Conduct Scheme (RCS) including the management of incoming notifications and findings submitted by organisations under the RCS. Tasks include determining whether notifications come within scope of the RCS, validating critical information, identifying risks, responding to enquiries via phone and email about the RCS, providing advice and guidance to organisations and preparing referrals to Victoria Police and other regulators.
The role will also assist in the oversight of the RCS by undertaking assigned tasks that include receiving and reviewing allegations of child abuse and child-related misconduct and reviewing entity investigation reports.
Demonstrating strong communication and analytical skills, the Senior Triage Coordinator will undertake assigned tasks aimed at progressing reportable conduct notifications and investigations in a fair and expeditious fashion in a way that prioritises the safety of children.
The Senior Triage Coordinator will report to the Manager, Child Safety Intake, identifying and escalating complex and high-risk matters as required.
The Senior Triage Coordinator will support an integrated approach to compliance by working across the SSR to promote the safety of children in a holistic way, including working to promote compliance with the Child Safety Standards (CSS).
At times this position requires engagement with challenging and confronting subject matter. This role will best suit a candidate who is resilient, empathetic, a team player and able to work in a fast- paced environment.
ACCOUNTABILITIES INCLUDE
Your responsibilities will include:
Manage incoming notifications under the RCS from organisations, members of the public and others within agreed timeframes.
Respond to and coordinate the SSR's response to incoming enquiries, phone calls and written correspondence.
Continually seek opportunities to improve operations by supporting the quality assurance framework incorporating people, processes and technologies.
Provide detailed and evidence-based advice and reasoned recommendations to management and executive staff in relation to specific cases, to ensure that decisions or actions are compliant with laws, regulation and policy
Support Team Leaders and Managers by maintaining a focus on actively identifying, analysing, reviewing and responding to emerging issues and areas of risk
For more details, please open the position description.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please contact SSR HR at [email protected].
Please apply to submit your interest in this position.
