Bright energy Premium products Strong culture Real growth
Who are we?
- A French artisan bakery.
- We are a 4‐year‐old bakery established in Canberra with five shops.
- We focus on delivering high‐quality sourdough bread, pastries, and cakes.
- We proudly serve and represent Ona Coffee in all of our shops.
About the role
You lead the shop: standards, people, vibe, and results. You create a clean, calm, high‐energy service that customers love, and a team culture that people want to stay in.
What you’ll do
- Run a strong opening/closing routine and keep the shop “always ready”.
- Lead the 6:50am briefing: yesterday’s wins/challenges, today’s goals, product focus.
- Coach customer service: greet first, warm journey, upselling, complaint recovery.
- Maintain hygiene, safety, and product quality standards at all times.
- Drive team performance: training, accountability, and recognition.
- Manage stock flow, ordering, sell‐out tracking and communication with the factory.
- Own the store presentation: cabinets, bread wall, signage, and energy of the room.
The profile we’re looking for
- You love people and you love standards, you don’t compromise on either.
- You can lead with kindness and hold the line on performance.
- You’re fast, organised, and calm under pressure.
- You communicate clearly and create trust.
- You take ownership: if something is off, you fix it and follow through.
Two quick questions (to see how you think)
- 1. If you had only one week to improve a team’s customer service, what would you do on Day 1?
- 2. Tell us about a time you raised standards without killing the team’s motivation — what did you say and what did you do?
What’s in it for you?
- A consistent roster.
- Take home premium sourdough or pastry at the end of every shift.
- 20% team discount across the business.
- Complimentary coffee while on shift.
- Coffee training with ONA.
- L’Epi Run — regular team + community runs.
- Team catch‐ups around drinks or food.
- Real growth opportunities across multiple areas of the business.
- Access to well‐being therapies for you and your partner.
- Branded L’épi uniform.
- Be part of many cool events L’épi participates in across Canberra.
- Join an amazing community that values people and their opinions.
Apply: Send a short intro + your resume.
Job Type: Full-time
Pay: $70,000.00 – $85,000.00 per year
Benefits:
- Employee discount
- Free food
Work Location: In person
