Join Melbourne's Inner City Urban Winery as Our Next Floor Supervisor!
Located on Flinders Street in the heart of Melbourne CBD, Melbourne Winery is looking for an experienced and passionate Floor Supervisor to join our leadership team.
Known for our extensive range of wines, elevated food and beverage offering, vibrant atmosphere, and exceptional guest experiences, we're seeking a hands-on hospitality professional who thrives in a fast-paced environment. Working closely with our Venue and Duty Managers, you'll play a key role in leading our front-of-house team, ensuring seamless service, and creating memorable experiences for every guest.
If you're passionate about hospitality, enjoy leading by example, and are ready to grow within a dynamic and evolving business, we'd love to hear from you.
Key Responsibilities
- Lead and supervise day-to-day floor operations during service
- Deliver exceptional customer service and professionally resolve guest enquiries and feedback
- Maintain high venue presentation and cleanliness standards
- Ensure compliance with RSA, liquor licensing, food safety and OH&S requirements
- Assist with opening and closing procedures, cash handling and POS operations
- Work collaboratively with the kitchen and bar teams to ensure smooth service
Skills & Experience Required
- Previous experience as a Floor Supervisor, Duty Supervisor or in a similar hospitality leadership role
- Outstanding communication and customer service skills
- Strong leadership with the ability to motivate and develop a team
- Excellent organisational skills and the ability to multitask in a busy venue
- Sound knowledge of Victorian RSA and liquor licensing requirements
- Availability to work evenings, weekends and public holidays
Qualifications
- Current Victorian RSA Certificate (essential)
- Food Safety Supervisor Certificate (preferred)
What We Offer
- Competitive salary based on experience
- Supportive leadership team and positive workplace culture
- Ongoing training and professional development
- Opportunities for career progression within a growing business
- Stable, long-term employment in a well-established venue
What's in it for You?
- Develop your knowledge of our extensive wine selection and premium hospitality offering
- Work in a creative, energetic and supportive environment
- Be part of a young, passionate and innovative team
- Convenient Melbourne CBD location, close to public transport
- Opportunities to contribute ideas and help shape the guest experience
- Flexible roster with the venue operating seven days a week (weekend availability, including Sundays, is essential)
About You
- You're a hands-on leader who enjoys being on the floor and leading by example
- You're passionate about delivering premium customer service
- You remain calm under pressure and thrive in a fast-paced environment
- You have excellent attention to detail and take pride in venue presentation
- You're proactive, organised and solution-focused
- You genuinely enjoy working with and developing people
- You have a strong work ethic, positive attitude and commitment to exceptional hospitality
Pay: $65,000.00 – $75,000.00 per year
Work Location: In person
