About Us
Mon + Co is a National Visual Merchandising agency that delivers VM solutions and excellence through innovation, passion and integrity. We are a female-led start-up with a remote workforce of visual merchandisers working with brands like The North Face, Helly Hansen, Columbia, O’Neill and Sea to Summit.
We work collaboratively with an array of global brands across all retail sectors and work closely with them to elevate their product and stores to new levels to ensure they stay ahead of the ever-changing retail climate.
The role of Team Leader + Client Support is a part-time hybrid role working remotely, in-store and in-office. This role is suited to someone who has a wealth of experience in a similar role, ready to make their mark in a business experiencing exciting growth.
Perks working with Mon + Co
- Hybrid role (WFH, in-office and in-store)
- flexible Hours
- Start-up environment with career growth opportunities
The Role
The Team Leader + Client Support is responsible for being the conduit between our visual merchandising team and the clients we service. They ensure the needs of our clients are exceeded by our team through effective communication, planning, scheduling, and quality checking.
This is a leadership role within Mon + Co Agency. The Team Leader + Client Support is responsible for training, mentoring and output of the VM team, ensuring that the team is meeting the expectations of the Company and of the Clients that we service. The Team Leader + Client Support is responsible for implementing performance procedures for the VM team and reports on all team matters to the Director.
This role encompasses in-store visual merchandising and is also responsible for the operational requirements of Mon + Co around the VM team, including store report checking, training, mentoring and scheduling.
About you
Education, Qualifications
- Minimum of 3+ years in an operational role with a focus on scheduling remote teams is ideal.
- Minimum of 5+ years Visual Merchandising/Retail Management experience
Skills & Experience
- Strong VM skills, implementing and executing VM briefs.
- Strong planning, multi-tasking and organisational skills
- Excellent oral and written communication
- Intermediate computing skills with the ability to leverage systems and processes – including Google Workspace, Excel and our Field Management Software.
- Management experience – leading large remote teams
- Proven team management experience ideally with remote team
- Performance Management experience – providing feedback and the disciplinary process
Attributes
- Results and detail-oriented
- Consistent and reliable
- Analytical, commercial and strategic when making decisions on behalf of the Company
- Ability to build strong relationships with all contacts
- Balanced, methodical, and well-prepared
- Empathetic and trustworthy
- Proactive and solutions-focused
- Safety focused
Applicants must have a current driver's licence and reliable car for driving to store locations. Some interstate and regional travel may be required for this role.
Job Type: Part-time
Pay: $35.00 – $37.00 per hour
Benefits:
- Employee discount
- Travel reimbursement
- Work from home
Experience:
- Microsoft Excel: 3 years (Preferred)
- Visual Merchandising: 3 years (Preferred)
- Scheduling: 1 year (Preferred)
Work Authorisation:
Work Location: In person
