Job Title: Customer Service Assistant – Newsagency & Lottery
Location: Cloverdale, WA
Work Type: Casual
Salary: Competitive [Award Rates Apply]
About the Role
We are a busy, community-focused newsagency looking for a reliable and friendly Customer Service Assistant– Newsagency & Lottery to join our team. This role is at the heart of our store, where you will be responsible for providing excellent service to our regulars and managing our fast-paced lottery terminal.
Key Responsibilities
- Customer Excellence: Provide friendly, professional service to every customer.
- Lottery Operations: Accurately process lotto and "Scratch'n'Win" transactions using the lottery terminal.
- Cash Handling: Manage high-volume point-of-sale (POS) transactions, ensuring accuracy with cash and card payments.
- Stock Management: Replenish shelves, maintain magazine displays, and process returns.
- Compliance: Strictly adhere to Responsible Play guidelines and age verification for lottery.
What We Are Looking For
- Trustworthy & Reliable: High integrity is essential for handling transactions.
- Fast-Paced Energy: Ability to stay calm and efficient during busy "Lotto Rushes" or peak morning periods.
- Tech Savvy: Comfortable learning new software systems and operating digital terminals.
- Flexible Availability: Willingness to work early mornings, weekends, or during major jackpot draws.
- Experience: Previous experience in a newsagency, lottery outlet is required.
Why Join Us?
- Friendly and supportive small-team environment.
- Mandatory lottery training provided via Lotterywest.
- A stable role within a local community hub.
Job Type: Casual
Pay: $16.60 – $44.36 per hour
Experience:
- Newsagency or Lottery: 1 year (Required)
Work Authorisation:
Work Location: In person
