The Albert Hotel is seeking an experienced and reliable Front Desk Receptionist to join our team on a casual basis.
This role is best suited to applicants who are comfortable working independently and remaining on-site overnight as the designated contact person for guest-related matters, operational issues and to assist in the unlikely event of any emergency situation requiring attention.
A regular roster is currently available, including Monday, Tuesday, Wednesday and Saturday shifts.
Approximately 26 hours of active work per week, plus overnight duty periods.
Applicants who are available to work all listed shifts will be highly regarded.
About the Role
You will be responsible for managing Front Desk operations during the afternoon and evening, including guest check-ins and check-outs, reservations, guest enquiries, payments and general hotel operations.
This position involves working independently during evening periods and requires a high level of personal responsibility and initiative.
At the conclusion of each shift, you will remain on-site overnight as the designated contact person for guest-related matters and operational issues that may occasionally arise outside normal Front Desk hours, and to assist in the unlikely event of any emergency situation requiring attention. This is not an active overnight reception shift, and an overnight duty allowance is paid in accordance with the Hospitality Industry (General) Award.
Essential Requirements
- Previous hotel reception experience is preferred. Applicants with accommodation industry experience and strong customer service skills are also encouraged to apply
- Experience using a hotel Property Management System (PMS) is preferred. Experience using eZee PMS will be highly regarded
- Strong communication and customer service skills
- Ability to work independently and make sound decisions
- Professional presentation and attention to detail
- Must be available to work evenings, weekends and public holidays as rostered
What We Offer
- Casual employment under the Hospitality Industry (General) Award
- Award hourly rates for Monday to Friday shifts
- Above-Award Saturday hourly rate
- Overnight duty allowance in accordance with the Hospitality Industry (General) Award
- Regular and consistent roster
- Supportive team environment
How to Apply
Please submit your resume together with a brief cover letter confirming:
- Your availability for the advertised roster
- Your ability to remain on-site overnight as required
- Your earliest available commencement date
- Your suburb of residence
We are looking to fill this position as soon as possible, with an immediate start available for the successful applicant.
Applications will be reviewed as they are received and interviews may be conducted before the closing date. Only shortlisted candidates will be contacted.
Pay: $32.00 – $45.00 per hour
Application Question(s):
- Have you used a hotel Property Management System (PMS)?
- Are you available to work Monday, Tuesday, Wednesday and Saturday as advertised?
- Are you willing to remain on-site overnight following these shifts?
- What suburb do you currently reside in?
- What is your current Australian work entitlement (Citizen, Permanent Resident, Visa Holder, Other)?
Experience:
- hotel reception: 1 year (Preferred)
Work Location: In person
