We are looking for a compassionate and professional HELF Co-Ordinator to support the uptake and delivery of HELF services as part of our Support Office Team.
The HELF Coordinator is responsible for the effective management of HELF service uptake and ongoing subscriptions, including agreements, purchase orders, and maintaining accurate service registers. The role ensures annual and ad-hoc reviews are completed while delivering high-quality, empathetic, and timely customer service to prospective clients, in line with organisational and regulatory requirements.
Reporting to General Manager Client Services this role is based in NSW and this role requires travel to the homes to provide on-site support and guidance.
In this role you are responsible for managing resident enquiries and delivering high - quality customer service related to Higher Everyday Living Fee (HELF) services.
This role involves assessing resident needs, conducting compliant financial discussions, supporting agreement and purchase order preparation, and overseeing the sale, promotion, and uptake of HELF services.
The position also ensures accurate maintenance and auditing of HELF registers, completion of annual and ad - hoc reviews, and effective management of subscription changes to support strong resident engagement and service uptake.
You will have a relevant qualification, excellent customer service skills, strong time management, and proficiency with CRM systems. Attention to detail, empathy, and professional communication—both verbal and written—are essential to succeed in this role.
Aeralife is a proudly Australian-owned aged care provider with over 20 years of experience delivering exceptional residential aged care services. Across our communities in Victoria and New South Wales, we are committed to creating environments where residents feel safe, respected and connected.
Guided by our values of Passion, Innovation, Empathy and Respect , we are dedicated to delivering care that enriches lives while fostering rewarding careers for our people.
If you're looking for more than just a job—if you're seeking a workplace where you can make a real impact and be valued for the difference you make—Aeralife could be the perfect next step in your career.
If you're ready to join a team that values clinical excellence, compassion and community, we'd love to hear from you.
Please submit your Resume and Cover Letter via the Apply Now link.
Successful applicants will be required to provide evidence of work rights and a current NDIS Worker Screening Check.
Due to the high volume of applications, only shortlisted candidates will be contacted.
